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- Tasks: Welcome clients, manage bookings, handle payments, and assist with queries in a vibrant veterinary practice.
- Company: Join a passionate team at a leading veterinary practice with state-of-the-art facilities.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Make a difference in pet care while developing your skills in a supportive environment.
- Qualifications: Previous reception experience preferred; great communication and organisational skills are essential.
- Other info: Part-time role with flexible shifts and fantastic career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
We are seeking a dedicated individual to join our exceptional team as a receptionist. Day-to-day duties include greeting and booking in clients, taking payments, answering phones to schedule appointments, addressing queries, and performing some administrative tasks. This is a fixed-term role lasting until August 2026, with potential to take on a permanent contract after this date.
Responsibilities
- Greet and welcome clients upon arrival
- Book appointments and manage scheduling
- Process payments and handle cash transactions
- Answer phones, triage inquiries, and direct callers appropriately
- Perform general administrative tasks as needed
Ideal Candidate
The ideal candidate will have previous reception experience and confidence in dealing with various client interactions. Great communication and organisational skills are a must. Previous veterinary experience is an advantage but not essential.
Shift Pattern
Shift pattern is variable on a 5-week rolling rota; there is some flexibility on shift patterns/hours across both branches. Our reception team have a 1 in 5 weekend rota of a Saturday 8:30 am – 12:30 pm. No OOH.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100+ retailers
- Pension scheme
- Discounted staff pet care
Recruitment Process
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary
Up to £25,484.71 DOE
Location
Romsey, England, United Kingdom
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Veterinary Receptionist - FTC employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - FTC
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested in being part of their fantastic team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle booking appointments or answering client queries. This will boost your confidence and prepare you for real-life interactions when you land the job.
✨Tip Number 3
Show off your communication skills! During interviews, be sure to highlight your ability to communicate clearly and effectively. Share examples of how you've successfully dealt with clients in the past. This is key for a role where you'll be greeting clients and answering their questions.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our team. Plus, it’s super easy to do!
We think you need these skills to ace Veterinary Receptionist - FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially if you've worked in reception or customer service before. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you understand the day-to-day duties of a Veterinary Receptionist. Familiarise yourself with tasks like greeting clients, booking appointments, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a receptionist, you'll be the first point of contact for clients. Practice clear and friendly communication. Think about examples from your past experience where you've successfully handled client queries or difficult situations, as this will showcase your ability to connect with people.
✨Highlight Relevant Experience
Even if you don't have direct veterinary experience, think about any previous reception roles or customer service jobs. Be ready to discuss how those experiences have equipped you with the organisational skills and confidence needed for this position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the practice's approach to client care, or opportunities for development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
