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For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and provide exceptional customer service.
- Company: Join a well-established veterinary practice with a passion for animal care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and a cycle to work scheme.
- Why this job: Make a meaningful impact in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and a positive, proactive attitude are essential.
- Other info: Work in a beautiful New Forest setting with opportunities for growth.
The predicted salary is between 19113 - 19113 £ per year.
Veterinary Receptionist – Parkvets (IVC Evidensia)
Full‑Time – 40 hours per week – Multi‑site role – £25,484.71 per year DOE
What You’ll Be Doing
- Welcoming clients and creating a positive, reassuring experience when they visit our practices.
- Supporting our clinical teams to ensure the practice runs smoothly.
- Using practice systems along with Word, Excel and Outlook.
- Travelling between practices to provide consistent support across our branches.
- Continually learning and developing your skills as our services evolve.
You’ll be an important part of the client journey – often the first face they see and the supportive presence they’ll remember.
About You
- We’re looking for someone who is calm, compassionate and people‑focused.
- Able to support clients during what can sometimes be emotional or stressful situations.
- Organised and adaptable.
- Comfortable working in a busy environment with changing priorities.
- A strong communicator.
- Clear, patient and confident speaking with clients and colleagues.
- Able to work across our branches.
- A full UK driving licence and reliable vehicle are essential for this role.
- Flexible with working patterns, including weekends, as part of a rota.
- Experience in animal care or veterinary settings is helpful – but a positive attitude and excellent customer service skills are what really matter.
Working Hours
This is a full‑time role of 40 hours per week, scheduled across 7 days on a rotating pattern.
Practice opening times vary, and some branches close at lunchtime.
Why Join Parkvets?
- Be part of a friendly, supportive and dedicated team.
- Play a meaningful role in improving experiences for pets and the people who love them.
- Grow and develop your skills with a large, reputable veterinary group.
- If this sounds like a role where you would thrive, we’d love to hear from you.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
£25,484.71 per year DOE
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Veterinary Receptionist employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Totton and Lyndhurst Vets. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Think about how you can demonstrate your excellent communication skills during the interview. Maybe even role-play some common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed busy schedules or handled multiple tasks at once. Share specific examples from your past experiences that highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for animals and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked in a busy environment before. We love seeing how your skills align with what we’re looking for, so be specific about your past roles and responsibilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our fantastic team and values.
How to prepare for a job interview at IVC Evidensia UK
✨Know the Practice Inside Out
Before your interview, take some time to research Totton and Lyndhurst Vets. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight your ability to handle busy phone lines and manage appointments efficiently.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Think of specific instances where you’ve successfully managed multiple tasks or maintained accurate records. Be ready to discuss how you would handle the appointment diary and ensure everything runs smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For example, how would you handle an upset client or a scheduling conflict? Practising these scenarios can help you respond confidently and demonstrate your proactive approach.
