Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and handle payments with a smile.
- Company: Join Earlswood Veterinary, a leading veterinary hospital in Belfast.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Be part of a vibrant team making a difference in client care every day.
- Qualifications: Must have excellent communication skills and experience in a client-facing role.
- Other info: Great opportunities for learning and development in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking for a full-time Receptionist to join our existing Client Care Team!
The role will involve welcoming clients and their pets, answering telephone calls, booking appointments, handing out dispensed medication and taking payments, along with daily administrative tasks. You must ensure our waiting area is fresh, clean and welcoming at all times.
You will be asked to relay client queries to vets or nurses and respond to clients. Client care is paramount in this position with an emphasis on exceeding customer expectation throughout the entire client journey. This role is akin to a front of house position in any hospitality role and clients must feel well looked after through booking an appointment, visiting the vet and any follow up communication required. Please note this role is not part of our Clinical Staff Team and will not involve working directly with animals.
About The Rota
This is a full-time permanent role working 40 hours per week on a rota basis. The shifts will involve a mixture of earlies and lates. There will also be a requirement to take part on the Saturday morning rota.
Our ideal candidate
The successful candidate must be vibrant and enthusiastic with excellent communication and interpersonal skills. The reception role focuses directly on looking after our clients and their pets. We are looking for someone with:
- Exceptional interpersonal skills gained from previous experience
- Ability to communicate efficiently with clients at what may be stressful and emotional times
- At least 2 years experience in a client facing environment
- Computer literacy
- Excellent telephone manner, which may be tested at interview
- Veterinary practice knowledge / experience would be desirable
- Have a caring, can do attitude and a genuine and compassionate approach to clients.
About Us
Earlswood Veterinary is a leading, RCVS accredited, general and referral small animal veterinary hospital in Belfast. We seek to offer the highest possible standard of care across the practice and throughout the client journey. You will be joining a vibrant and enthusiastic team of receptionists in being an important part of that journey.
Benefits
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
Salary
Up to £26,000 per annum
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Health Care Provider
Industries
- Veterinary Services
#J-18808-Ljbffr
Veterinary Receptionist employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Research IVC Evidensia and their values. When you walk in for your interview, show that you understand their commitment to client care and how you can contribute to that vibe.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients, think of some scenarios where you might need to handle a stressed pet owner. Role-play with a friend to get comfortable.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Wear something smart but approachable to show you're ready to welcome clients and their pets with a smile.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your vibrant and enthusiastic personality shine through. This role is all about client care, so a warm and friendly tone will go a long way.
Tailor Your Experience: Make sure to highlight your previous experience in client-facing roles. We’re looking for exceptional interpersonal skills, so share specific examples of how you've communicated effectively with clients, especially in stressful situations.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Earlswood Veterinary!
How to prepare for a job interview at IVC Evidensia UK
✨Know Your Stuff
Familiarise yourself with the veterinary practice and its services. Understand common client queries and how to handle them. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your People Skills
Prepare examples from your past experiences where you've excelled in client-facing roles. Highlight situations where you’ve managed stress or emotional clients effectively, as this is crucial for a Veterinary Receptionist.
✨Practice Your Phone Etiquette
Since excellent telephone manner is key, consider doing mock phone calls with a friend. Focus on being clear, friendly, and professional. This will help you feel more at ease during the interview when they test your phone skills.
✨Create a Welcoming Presence
Think about how you can convey warmth and approachability during the interview. Dress smartly and maintain a positive attitude. Remember, you’ll be the first point of contact for clients, so showing that you can create a welcoming environment is essential.
