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- Tasks: Be the friendly face of our veterinary practice, managing appointments and client inquiries.
- Company: Join a close-knit team at Usk Veterinary Centre, dedicated to animal care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a beautiful location.
- Qualifications: Enthusiastic, reliable, and professional with great communication skills.
- Other info: Part-time role with flexible hours and opportunities for personal development.
The predicted salary is between 12000 - 16000 £ per year.
Here at Usk Veterinary Centre, we are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential. This role is based across both our Usk and Caerleon surgeries.
Responsibilities
- Greet customers professionally and handle telephone inquiries promptly.
- Manage appointment scheduling, including booking, cancelling, and rearranging.
- Record, pass on, and follow up on enquiries.
- Process payments, including PDQ machine usage, and allocate them on the system.
- Promote services, manage debt control, and cash up daily.
- Maintain a clean reception area and process clinic emails.
- Attend team meetings regularly.
- Be part of delivering veterinary excellence.
We are a two-site, small animal practice in the heart of Monmouthshire, and our branch surgery is within a ten-minute drive away. Our Practice is set a stone's throw away from the Monmouthshire River, which our staff and their dogs enjoy at lunchtime. We are a five-minute walking distance from Usk Town and situated within the Brecon Beacons. The area offers an abundance for you to do in your downtime away from work. Cardiff and Bristol are both within a 45-minute drive.
We have our laboratory for in-house use, a DR X-ray machine with SignalPet Use, a dental X-ray and a separate Dental theatre along with our prep rooms and main Theatre, an Ultrasound machine, endoscopy and Walk-In Kennels. Working as part of a team of 10 reception staff, alongside 7 Vets and 9 Nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.
Working pattern
This is a part-time role working 22 hours per week, working one full day shift and two 1 pm - 7 pm shifts per week, along with a share in the Saturday morning rota.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee well-being
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist - Part Time in Usk employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part Time in Usk
✨Tip Number 1
Get to know the company! Research Usk Veterinary Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with greeting customers and handling inquiries professionally.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work culture at Usk Veterinary Centre. They might even share tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our close-knit team at Usk Veterinary Centre.
We think you need these skills to ace Veterinary Receptionist - Part Time in Usk
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the veterinary field.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention specific responsibilities from the job description that you’re excited about!
Keep It Professional: Remember, you’ll be the first point of contact for our clients, so a professional tone is key. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with appointment scheduling, handling inquiries, and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the first point of contact for clients, it's crucial to demonstrate your professional and courteous manner. Practice common scenarios you might encounter, like greeting clients or handling phone inquiries. This will help you convey warmth and professionalism during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the practice's approach to client care, or opportunities for development. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
✨Dress the Part
Even though it’s a veterinary practice, dressing smartly can make a great impression. Opt for professional attire that reflects your respect for the role and the clients you'll be serving. A polished appearance can boost your confidence and set a positive tone for the interview.
