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- Tasks: Be the friendly face of our veterinary practice, welcoming clients and managing communications.
- Company: Join a supportive team at Forest Lodge Veterinary Practice in beautiful New Milton.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a difference in the community while working in a well-equipped, forward-thinking environment.
- Qualifications: Experience in customer service or the veterinary industry is a plus, but training is provided.
- Other info: Flexible shifts with a focus on work-life balance and professional growth opportunities.
The predicted salary is between 19314 - 21500 £ per year.
Our fantastic team at Forest Lodge Veterinary Practice is seeking a friendly and flexible customer care advisor to join our busy practices in New Milton and Pennington.
As a receptionist, you'll be a key part of the team, helping the practice run smoothly every day. You’ll be the first point of contact for our clients—welcoming both new and familiar faces, answering phone calls and emails, and keeping our front desk organised and efficient.
We’re based in New Milton, right in the heart of the beautiful New Forest, and close to Bournemouth, Southampton, and stunning local beaches. It’s a great place to work and an even better place to live—perfect if you're looking to relocate or want a better work-life balance.
We’re a supportive, close-knit team working in a well-equipped and forward-thinking practice. We’re proud to be an RCVS-accredited first opinion practice and have a strong reputation in the community. You’ll be working alongside a team of 4 full-time-equivalent vets with special interests in dermatology, internal medicine, emergency care, and imaging. We actively support professional growth, and certificate studies are encouraged.
We will provide you with full training to be able to work to a high standard. However, experience of working in the veterinary industry or with the public would be an advantage. Our team are hoping to work alongside someone with a sense of humour and the ability to work collaboratively as well as individually.
We strive to offer a good work-life balance. We are looking for someone who can comfortably fit in with our existing team and help support them through holidays and sickness. Some Saturday work will be required, but this will be requested with plenty of notice.
We have 2 basic rotas available:
- Option 1 - Mon 8:15 am – 4:15 pm Pennington, Tue 8:15 am – 6:30 pm New Milton, Weds Off, Thurs 1 pm – 6 pm New Milton, Fri 8:15 am – 1 pm New Milton.
- Option 2 - Mon Off, Tue 8:15 am – 4:15 pm Pennington, Weds 8:15 am – 6:30 pm New Milton, Thurs 8:15 am - 1 pm New Milton, Fri 1 pm - 6 pm New Milton.
Benefits:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Up to £19,314.72 DOE
Veterinary Receptionist in New Milton employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in New Milton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Forest Lodge Veterinary Practice. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for clients. Think about how you can showcase your friendly and flexible nature during the interview. Maybe even role-play some common scenarios with a friend to get comfortable!
✨Tip Number 3
Show off your sense of humour! The job description mentions they’re looking for someone with a good sense of humour. Don’t be afraid to let your personality shine through in your conversations. A little laughter can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our fantastic team!
We think you need these skills to ace Veterinary Receptionist in New Milton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your sense of humour and friendliness. Remember, we’re looking for someone who fits in with our close-knit team.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience you have, especially if you've worked in the veterinary industry or in customer service. Show us how your skills can help keep our front desk organised and efficient!
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and avoid jargon—this helps us understand your qualifications and enthusiasm without getting lost in the details.
Apply Through Our Website: For the best chance of joining our fantastic team, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Practice Inside Out
Before your interview, take some time to research Forest Lodge Veterinary Practice. Familiarise yourself with their services, values, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a veterinary receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to handle difficult situations with a sense of humour and professionalism.
✨Demonstrate Team Spirit
The practice values collaboration, so be ready to discuss how you work well in a team. Share instances where you've supported colleagues or contributed to a positive work environment. Emphasising your flexibility and willingness to help during busy times will resonate well.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the practice's approach to client care. This shows you're not just interested in the job, but also in how you can grow within the team.
