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- Tasks: Welcome clients and their pets, manage calls, and support the veterinary team.
- Company: Join a community-focused veterinary practice in beautiful South Wales.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts with retailers.
- Why this job: Make a difference in pet care while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
- Other info: Flexible part-time role with opportunities for learning and development.
The predicted salary is between 12 - 16 £ per hour.
Victoria Veterinary Practice are looking for a dedicated receptionist to join their fantastic team on a part-time fixed-term contract! Your day-to-day will vary in this fast-paced environment.
Responsibilities
- Welcoming clients and their pets in a warm, professional manner
- Managing reception duties such as phone calls, appointment bookings, and general inquiries
- Processing insurance claims and pet health club memberships
- Keeping client records accurate and up-to-date
- Supporting the veterinary team with administrative tasks away from the front desk
- Remaining calm and compassionate in high-pressure or emotional situations
About us
Victoria Veterinary Practice is a community-minded, multi-branch veterinary practice. Both our sites (Dowlais & Aberdare) are situated in the South Wales valleys with easy access to Cardiff. Our Dowlais site is near the beautiful Brecon Beacons.
Your fit
We’re looking for someone who is highly motivated and brings a positive, can-do attitude to the team. You should be dependable and flexible, able to adapt as things change. Paying close attention to detail is important, and you’ll need to feel comfortable working both as part of a team and independently when needed. Strong written and verbal communication skills are a must, along with a consistent work ethic and a professional yet approachable manner. We also value empathy and a friendly attitude, plus computer literacy.
Your shift pattern
This is a part-time role working 20 hours per week, covering 2 x 10 hour shifts between 8 am - 6 pm, Monday - Friday, across both our amazing sites.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
AI in recruitment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £12,742.40 DOE
Part-Time Veterinary Receptionist - FTC in Merthyr Tydfil employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Veterinary Receptionist - FTC in Merthyr Tydfil
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Victoria Veterinary Practice. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling emotional situations. Role-play with a friend or family member to build your confidence. The more comfortable you are, the better you'll shine in front of the interview panel.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled similar roles or situations in the past. Whether it’s managing appointments or dealing with upset clients, having real-life stories ready will demonstrate your experience and adaptability.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Part-Time Veterinary Receptionist - FTC in Merthyr Tydfil
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with pets and people alike. A warm, friendly tone can make a big difference.
Tailor Your Application: Make sure to tailor your application to the role of Veterinary Receptionist. Highlight your relevant experience, especially in customer service or administrative roles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. We appreciate attention to detail, and a polished application shows you care!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Practice Inside Out
Before your interview, take some time to research Victoria Veterinary Practice. Familiarise yourself with their values, services, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a veterinary receptionist, strong communication is key. Prepare examples of how you've effectively managed client interactions in the past. Think about times when you’ve had to remain calm under pressure or handle difficult situations with empathy.
✨Demonstrate Your Flexibility
The job requires adaptability, so be ready to discuss how you’ve successfully navigated changes in a fast-paced environment. Share specific instances where you’ve adjusted your approach to meet the needs of your team or clients.
✨Highlight Your Attention to Detail
Accuracy is crucial in managing client records and processing claims. Bring up experiences where your attention to detail made a difference, whether it was catching an error or ensuring all information was correctly logged. This will reinforce your reliability as a candidate.
