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- Tasks: Be the friendly face and voice for clients, managing bookings and ensuring a smooth clinic experience.
- Company: Join a warm, welcoming veterinary team in the beautiful countryside of Lingfield.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a real difference in the lives of pets and their owners while working in a supportive environment.
- Qualifications: Empathy, organisation, and the ability to stay calm under pressure are key.
- Other info: Part-time role with flexible hours and opportunities for personal development.
The predicted salary is between 12 - 16 £ per hour.
We are seeking a friendly, organised and enthusiastic individual to join our warm, welcoming team in the beautiful countryside of Lingfield. As the first point of contact for our clients and patients, our ideal candidate is accustomed to working well in a team but also able to work individually. We are looking for someone who is empathetic and has the ability to stay calm under pressure.
As a key front-of-house role, you’ll be a reassuring voice over the phone, a friendly face at the desk and an important part of the day-to-day running of the clinic. In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area. We carry out all first opinion GP procedures, i.e., dental, radiography and operations. It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.
Responsibilities
- Attending to clients in person or on the telephone with bookings or enquiries
- Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
- Managing the diary, bookings and keeping accurate records
- Taking prescription requests and correctly allocating medications for the clinical team to check
- Help with stock control, ordering and deliveries (including some light lifting)
- Running end-of-day banking
- Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs
- Contributing to improvements and suggestions – we welcome new ideas on how to make things better for our clients, our patients and our staff
Shift pattern
This is a part-time position of 22 hours a week, 4 days of the week, ideally Monday 9 am – 3 pm, Tuesday 2 pm – 6 pm, Thursday 2 pm - 7 pm and Friday 12 pm – 7 pm.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist - Part-Time in Lingfield employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time in Lingfield
✨Tip Number 1
Get to know the clinic! Before your interview, take a stroll around Lingfield and familiarise yourself with the area. This shows you’re genuinely interested in the role and the community, plus it gives you some great talking points during your chat.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play with a friend or family member to get comfortable with common scenarios, like handling bookings or dealing with client queries.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've had to stay calm under pressure or help someone in need. This will highlight your ability to connect with clients and patients alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our supportive team that truly cares about its clients and each other.
We think you need these skills to ace Veterinary Receptionist - Part-Time in Lingfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your love for working with animals.
Tailor Your Application: Make sure to customise your application to fit the Veterinary Receptionist role. Highlight your relevant experience, especially in customer service or any similar roles, and how it aligns with our values of empathy and teamwork.
Showcase Your Skills: We’re looking for someone organised and calm under pressure, so give examples of how you've demonstrated these skills in past jobs. Whether it’s managing a busy schedule or handling client queries, we want to hear about it!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this pawsome opportunity. We can’t wait to meet you!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing bookings, handling client enquiries, and maintaining a tidy clinic. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Empathy
As the first point of contact for clients and their pets, empathy is key. Prepare examples from your past experiences where you've shown understanding and care, especially in stressful situations. This will highlight your ability to stay calm under pressure and connect with clients.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of thoughtful questions to ask about the team dynamics, the clinic's approach to client care, or any recent changes they've made. This shows your genuine interest in the practice and helps you assess if it’s the right fit for you.
✨Dress the Part
Even though it's a friendly environment, first impressions matter. Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role, making you stand out as a candidate who takes the opportunity seriously.
