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- Tasks: Answer phones, triage patients, and provide excellent customer service in a fast-paced environment.
- Company: Join the caring team at IVC Evidensia UK, a leader in veterinary services.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while gaining valuable experience in healthcare.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
Join to apply for the Veterinary Receptionist (Part-Time/Mat Leave) role at IVC Evidensia UK. We are hiring a Veterinary Receptionist for the Pool House Small Animal team at IVC Evidensia UK.
What does the role involve?
- Answering phones
- Triage patients
- Taking payments over the phone and on desk
- Allocating client accounts
- Cashing up daily takings
- Transferring patient histories
- Cleaning surgery waiting rooms
- Putting up medications
- Booking appointments
- Providing excellent customer service
Willing and able to travel to all four branches and flexible to work weekends and bank holidays on a rota basis. Efficient, multitaskable, able to work in a fast‑paced environment, with a good telephone manner. Admin skills advantageous but not essential as full training will be provided.
About the Rota
Shifts are split over five days, between 7:30 am and 7:30 pm, Monday‑Friday, with a requirement to cover weekends and bank holidays on a rotating basis.
About Pool House Hospital
Pool House Hospital has a highly skilled support team ensuring smooth running and management of each practice. The hospital has been a significant part of the community for many years, offering high‑quality veterinary care and fantastic facilities for our clients.
Benefits
- 6.6 weeks annual leave (equivalent to full‑time)
- Additional annual leave for your birthday added to the holiday allowance
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with hundreds of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority Level: Entry level
Employment Type: Part‑time
Job Function: Health Care Provider
Industry: Veterinary Services
Location: Lichfield, England, United Kingdom
Veterinary Receptionist (Part-Time/Mat Leave in Lichfield employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time/Mat Leave in Lichfield
✨Tip Number 1
Get to know the company! Research IVC Evidensia UK and their values. When you show genuine interest in their mission during your interview, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Veterinary Receptionist, try role-playing with a friend. This will help you feel more confident and ready to tackle those customer service scenarios.
✨Tip Number 3
Be flexible and show it! Highlight your willingness to work weekends and bank holidays. Employers love candidates who can adapt to their needs, especially in a fast-paced environment like veterinary care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Veterinary Receptionist (Part-Time/Mat Leave in Lichfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role like this.
Tailor Your Application: Make sure to tailor your application to the Veterinary Receptionist role. Highlight any relevant experience, especially in customer service or admin tasks, and mention your ability to multitask in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, so don’t waffle on!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you understand what a Veterinary Receptionist does. Familiarise yourself with tasks like answering phones, triaging patients, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your ability to handle client interactions effectively.
✨Demonstrate Multitasking Abilities
The job requires multitasking in a fast-paced environment, so prepare to discuss how you manage multiple tasks simultaneously. You could mention specific tools or techniques you use to stay organised and efficient, which will show that you can thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
