At a Glance
- Tasks: Configure and build on Zendesk to enhance support for our veterinary teams.
- Company: Join IVCEvidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy flexible remote work, career progression, and a supportive culture.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact in animal care while developing your tech skills.
- Qualifications: 3+ years as a frontend developer with experience in platform configuration.
The predicted salary is between 45293 - 55359 £ per year.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVCEvidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business. Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care.
Zendesk is how colleagues and clients across IVC Evidensia ask for help, and we’re extending it into more areas of the business. You’ll join a small team of engineers who configure and build on the platform, with a particular focus on the Guide help centre, where tickets are raised. Your work shapes what each person sees, based on who they are, where they work and the help they need. The role can be fully remote working within the UK is possible for the right person, with light expectations to come into the Keynsham office.
- Configure workflows, triggers, automations, business rules and user roles in the Zendesk Admin Centre
- Write custom scripts and integrations with the Zendesk REST API and webhooks to connect Zendesk with our other systems
- Test changes thoroughly and release them safely, following good development practice
- Keep the platform healthy by monitoring performance, fixing issues, applying updates and escalating to Zendesk support when needed
- Create data queries and dashboards that show the business how support is working
- Document configurations and customisations, and pick up requests that come into the team as tickets
- Occasional out of hours work to deploy releases
You Might Be a Great Fit If...
- Three or more years as a frontend developer in a team, writing code that is maintainable, secure and reliable
- Experience configuring and customising a third party platform, such as Zendesk, another ticketing tool or a Platform as a Service (PAAS) tool.
- A good understanding of how customer support teams work
- Clear written and verbal communication, and the confidence to question how things are done
- Experience working in an agile, product focused team
- Desirable: Zendesk administration, Guide theming with Curlybars templates, or building custom Zendesk apps
- A commitment to supporting our purpose and values
What’s in it for you?
- A role with real business impact supporting teams across the organisation
- Clear career pathways with progression opportunities within Central Functions and beyond
- Ongoing learning and development supported by tailored programmes and resources
- A collaborative, values-led culture focused on care, innovation, and continuous improvement
- Flexible working with a remote first working policy
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
At IVCEvidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
If you have any questions before applying, speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.
Zendesk Engineer in Keynsham employer: IVC Evidensia UK
At IVC Evidensia, we pride ourselves on being the UK’s leading veterinary care provider, where our people are at the heart of everything we do. As a Veterinary Surgeon in South Wales, you will enjoy a supportive work culture that encourages professional growth through funded learning opportunities and clear career pathways. With a focus on work-life balance, flexible shifts, and a collaborative environment, we offer an exceptional workplace for those passionate about animal care and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Engineer in Keynsham
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at IVC Evidensia UK or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to IVC Evidensia UK.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like IVC Evidensia UK.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like IVC Evidensia UK that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Zendesk Engineer in Keynsham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at IVC Evidensia UK.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at IVC Evidensia UK and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at IVC Evidensia UK
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If IVC Evidensia UK uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
