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- Tasks: Be the friendly face of our veterinary practice, handling calls and client queries.
- Company: Join a small, caring animal practice with a great local reputation.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive environment while helping pets and their owners.
- Qualifications: Excellent English skills and proficiency in Microsoft 365 required.
- Other info: Flexible part-time hours with opportunities for learning and development.
The predicted salary is between 12 - 16 £ per hour.
We are looking for a Part Time Receptionist/Administrator! You should be able to demonstrate a professional and friendly approach when dealing with our clients and have an exceptional phone manner. Multi-tasking is a must, and using your initiative is key. An interest in animals is beneficial to the role.
Your role will include the following:
- Reporting to our Head Receptionist
- Answering telephone calls and greeting clients and visitors in a professional manner.
- Liase with clients regarding insurance, Pet Health Club queries and updating clients’ personal details keeping in line with GDPR.
- Check, action and file emails in appropriate staff/client folders/files.
- Dealing with Laboratory/Referral Reports and Results.
- Taking card and cash payments and allocating them to correct files and complete end of the day banking.
- Changing, cancelling and booking appointments following our practice method prioritising those that are urgent.
- Ensure that all daily tasks are completed and prepare end‑of‑day paperwork.
- Dispense medication.
- Help maintain stock levels and participate in practice stock takes.
- Liase with different practices.
- Work towards practice targets.
- Adhere to all practice/reception procedures to always ensure an excellent level of customer service to our clients.
- Keep Reception area clean and tidy replenishing office stock.
- Any other duties requested by the Head Receptionist, Nursing Team, Vets or Practice Director.
- Provide cover for sickness and holidays.
- Keeping up to date with training that will help within your role.
An excellent level of English and attention to detail is required for this role and you must be competent in using Microsoft 365 (Word & Excel).
Why join us? We are a friendly, small animal practice based in Virginia Water, Surrey. We have excellent transport links to London and beautiful local woodland. We pride ourselves on getting to know our clients and patients and from this we have a great local reputation and loyal clients.
Your shift pattern: You will work 20 hours per week, covering half‑day shifts on a rotational basis from Monday to Thursday, a full day on Friday (8:30 a.m. – 7:30 p.m., including a 30‑minute unpaid break), and Saturday mornings from 8:30 a.m. to 12:30 p.m.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100s of retailers
- Pension scheme
- Discounted staff pet care
Seniority level: Entry level
Employment type: Part‑time
Job function: Health Care Provider
Industry: Veterinary Services
Veterinary Receptionist in Egham employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Egham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with clients over the phone, it’s crucial to sound professional and friendly. Grab a friend or family member and do some mock calls to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your multi-tasking skills! During the interview, share examples of times when you've successfully juggled multiple tasks. This will demonstrate that you can handle the busy reception environment and keep everything running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates about the role and our practice!
We think you need these skills to ace Veterinary Receptionist in Egham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and professional approach, so don’t be afraid to show us who you are while keeping it relevant to the role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience with multi-tasking, customer service, and any interest in animals. This will help us see how you fit into our team!
Be Detail-Oriented: Attention to detail is key for this role, so double-check your application for any typos or errors. A well-presented application shows us that you care about the little things, just like we do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important information about the role!
How to prepare for a job interview at IVC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your genuine interest in animals during the interview. Share any relevant experiences you have with pets or animal care, as this will resonate well with the practice's values and help you connect with the team.
✨Demonstrate Your Multi-Tasking Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. You might want to describe a busy day where you handled phone calls, client queries, and administrative duties simultaneously, showcasing your ability to stay organised under pressure.
✨Familiarise Yourself with GDPR
Since you'll be dealing with personal client information, brush up on GDPR regulations. Being able to discuss how you would handle sensitive data responsibly will show that you take privacy seriously and understand the importance of compliance.
✨Practice Your Phone Manner
Since answering calls is a big part of the role, practice your phone etiquette before the interview. You could even role-play with a friend to ensure you sound friendly and professional, which is crucial for making a great first impression on clients.
