At a Glance
- Tasks: Provide top-notch client care and support in a busy veterinary environment.
- Company: Join a leading Veterinary Group dedicated to exceptional pet care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for client service are essential.
- Other info: Flexible shifts with opportunities for learning and development.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a Client Care Advisor with a can-do attitude, a passion for a high standard of pet care and client service to join our team based at both our busy main hospital and branch surgeries. This is a varied role in a busy environment. The ideal candidate will enjoy working with the public providing excellent client care and be used to working in a busy reception environment. The candidate should have an understanding of finance and IT skills and be able to pick up new tasks quickly with a flexible approach. The ability to multi-task and work as a team is a must.
What does the role involve?
- Answering calls and emails from clients
- Checking clients in for appointments
- Processing payments
- General admin tasks including scanning and creating invoices
Our Client Care Team
We are our main link between clients and the rest of the team so the candidate should be confident working both individually and as part of a team.
About The Rota
This is a full-time permanent role working 40 hours over 4 weekdays per week. Shifts fall between 8:00 am and 7:00 pm. Weekend day shifts are on a rota basis. Shifts involve both Dunfermline hospital and branch shifts.
About Us
We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100s of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £25,994.4 per annum
Client Care Advisor in Dunfermline employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor in Dunfermline
✨Tip Number 1
Get to know the company! Research our veterinary group and understand our values and services. This will help you tailor your conversations during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be interacting with clients all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your multi-tasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a busy environment. We want to see that you can thrive under pressure and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're proactive and ready to take the first step towards joining our fantastic team.
We think you need these skills to ace Client Care Advisor in Dunfermline
Some tips for your application 🫡
Show Your Passion for Pet Care: When writing your application, let your love for animals shine through! Share any relevant experiences you have in pet care or customer service to show us you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Care Advisor role. Highlight your skills in finance, IT, and multitasking, as these are key to thriving in our busy environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IVC Evidensia UK
✨Know Your Stuff
Familiarise yourself with the role of a Client Care Advisor. Understand the key responsibilities like handling calls, processing payments, and general admin tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of client interaction, be ready to demonstrate your excellent communication skills. Think of examples where you've provided great customer service or resolved conflicts. This will highlight your ability to work well with the public.
✨Be Ready to Multi-task
In a busy environment, being able to juggle multiple tasks is crucial. Prepare to discuss how you've managed competing priorities in the past. Maybe share a story about a time you successfully handled several responsibilities at once.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or what a typical day looks like for a Client Care Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
