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- Tasks: Be the friendly face of our practice, supporting clients and the veterinary team.
- Company: Join IVC Evidensia UK, a leader in animal care with a welcoming culture.
- Benefits: Enjoy competitive salary, generous leave, and discounts on pet care.
- Why this job: Make a difference in animal care while developing your customer service skills.
- Qualifications: Experience in customer service, preferably in an animal care setting.
- Other info: Flexible working hours with opportunities for personal growth and wellbeing initiatives.
The predicted salary is between 21600 - 28800 £ per year.
We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals!
As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.
You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.
A hospital designed for excellence
Situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility.
The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases.
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Client Care Assistant employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
First things first, make sure you know the ins and outs of the Client Care Assistant role. Brush up on your customer service skills and be ready to showcase your experience in animal care. We want to see that you can provide that warm welcome and support the team like a pro!
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls or role-plays with a friend. This will help you get comfortable answering calls and passing messages clearly. Remember, communication is key in this role, so let’s nail it together!
✨Tip Number 3
When you’re at the interview, don’t just sit back and wait for questions. Show us your enthusiasm! Ask about the team dynamics and how you can contribute to making the practice run smoothly. We love candidates who are proactive and genuinely interested.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you prepare for the next steps. Let’s get you that Client Care Assistant position!
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way, especially for a role like Client Care Assistant.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or animal care. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, clarity is key in communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at IVC Evidensia!
How to prepare for a job interview at IVC Evidensia UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like answering calls, maintaining patient records, and keeping the reception area tidy. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share specific examples from your past experiences in customer service. Think of situations where you went above and beyond to help a client or resolved a tricky issue. This will highlight your ability to provide a warm and professional welcome.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in animal care and customer service. Practice responses to questions like 'How do you handle difficult clients?' or 'Can you describe a time when you had to manage multiple tasks at once?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they ensure a smooth operation at the practice. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
