Order to Cash Lead, Global Business Services (GBS) in Bristol

IVC Evidensia is a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. The organisation supports approximately 25,000 animals daily. The purpose is Healthy Animals, Happy Owners.

As the GBS Order to Cash Lead, your primary responsibilities are to oversee the end-to-end OTC operations within a multi-entity international environment. The role manages OTC operations to ensure service delivery through our outsourced partner, Genpact, meets expectations from a performance (KPI’s), efficiency and accuracy and reconciliations perspective. The OTC Global Process Owner will report into this role and, together, drive operational excellence and alignment with business goals. The focus is on continuous process improvement and leveraging technology and automation to optimise processes, workflows and to reduce manual/transactional activities.

You will partner with the Genpact OTC management team, the country and regional CFO network, and ensure delivery of OTC operations meets expected outcomes. You will ensure timely execution of processes across regions, monitor SLAs, KPIs, and compliance metrics, and drive continuous improvement and prompt issue resolution. You will implement best practices and support global standardisation of OTC policies and procedures while concentrating on stakeholder engagement, compliance and risk management. This is a senior leadership role within GBS and contributes to ensuring consistent and efficient OTC operations and accurate month-end close in line with IFRS and GAAP statutory requirements. The role shapes the evolution of the global OTC function during a critical period for IVC Evidensia. IVC Evidensia is undergoing significant change, and you will be expected to embrace and drive that change.

This role requires strong relationship management, leadership, extensive OTC knowledge, the ability to navigate complex balance sheet processes, and the ability to collaborate with cross-functional teams and stakeholders in a rapidly evolving organisation.

• Oversee all OTC operational activities from a performance (KPI’s), efficiency and accuracy perspective, ensuring accurate and timely management of GBS OTC activities for multiple countries and regions.
• Full accountability for the Order to Cash outsource provider performance.
• Develop and implement a global strategy for GBS OTC processes with the support of the OTC Global Process Owner.
• Maintain accurate reporting for all OTC costs with the support of our Contracts Manager and report to GBS Management.
• Establish and maintain strong relationships with regional & country CFOs, Group Finance and Genpact management to ensure seamless balance sheet reporting delivery.
• Ensure compliance with global group policies, regulations and reporting requirements in each country within your region.
• Drive process improvements to enhance efficiency, accuracy, and scalability of balance sheet reporting.
• Stay updated with finance IFRS/GAAP legislation, industry trends, and emerging technologies in global accounting management.
• Collaborate with cross-functional team management, including GPO, finance, legal, and IT, to streamline month end close processes and data integration.
• Develop and monitor KPIs and metrics to assess month end reporting performance and ensure SLAs are met.
• Manage relationships with external & internal auditors, tax authorities, and other stakeholders for audits and compliance checks in collaboration with the GBS Statutory Accounting & Audit Lead.
• Stay informed about industry best practices and participate in professional networks or associations to foster knowledge exchange.

• Qualified Accountant (CPA, ACCA, CIMA).
• Minimum of 7+ years of progressive accounting experience with preferable 3+ years in a leadership role in a global finance environment.
• Minimum 5+ years experience in dealing with and managing outsourced accounting operations with service providers.
• Proven track record of effective leadership and a strong behavioural profile in a complex OTC function, including working with external partners and leading change.
• Extensive knowledge across the full OTC process, including month end close, tax, treasury, commercial finance and group reporting.
• Strong knowledge of global finance reporting, regulations and compliance requirements across multiple countries and regions.
• Extensive experience in managing relationships within a finance reporting environment.
• Strong leadership and people management skills, with the ability to lead and motivate a diverse team.
• Exceptional communication and interpersonal skills to collaborate with stakeholders at all levels.
• Strategic thinking and problem-solving abilities to drive process improvements and optimise OTC operations.
• Strong analytical skills to assess finance data, identify trends, and make data-driven decisions.
• Understanding of data protection regulations and confidentiality requirements in handling financial information.
• Proficient in MS Office, especially Excel & Power BI, for data analysis and reporting.
• Continuous learning mindset to stay updated with changes in global finance regulations and best practices.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team. As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

At IVC Evidensia we recognise that our people are fundamental to the success of our business. In addition to a competitive base salary, you will benefit from:

• Work-life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Dog Friendly office
• Free Parking available at Head Office

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging. We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.