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- Tasks: Drive process improvement and resolve billing issues in a dynamic veterinary services environment.
- Company: IVC Evidensia, a leading veterinary services provider across Europe and North America.
- Benefits: 26 days annual leave, cycle to work scheme, employee wellbeing initiatives, and a dog-friendly office.
- Why this job: Make a real impact on animal welfare while enhancing operational processes.
- Qualifications: Experience in process management and problem-solving with strong communication skills.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long‑term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
We are seeking a proactive and detail‑oriented professional to drive process improvement and strengthen operational controls across our billing and cash management activities. This role will work cross‑functionally with processing teams, credit control and business stakeholders to identify inefficiencies, resolve process challenges and implement sustainable solutions. The successful candidate will play a key role in enhancing end‑to‑end billing processes, improving accuracy and controls, supporting transactional teams with issue resolution and ensuring robust onboarding and request governance frameworks are in place. This is an excellent opportunity for someone who enjoys problem‑solving, collaboration and delivering meaningful operational improvements.
Key Accountabilities / Responsibilities
- Work with Genpact processing teams, IVC credit controller and business requestors to identify and resolve process issues and implement new controls.
- Deliver end to end process improvement across the manual / non‑PMS billing processes.
- Support transactional team with problem resolution.
- Investigate current customer billing / cash receipt issues causing matching challenges.
- Develop new request / onboarding controls.
- Process optimisation is needed across the current process/customer base, as well as likely challenges arising from recent migration to Oracle.
Experience / Qualifications
Essential
- Proven experience in identifying process issues and resolving.
- Process management: process mapping, solid understanding of Operating Procedures and Work Instructions governance.
- Process mapping experience.
- Inquisitive and proactive nature to resolve issues.
- Ability to work off own initiative to identify and progress issues.
- Ability to work with and communicate well with multi‑level stakeholders, including Genpact, GPOs, in‑country teams and IT.
- Define KPIs and metrics to track improvement progress.
- Support adoption of new processes.
Desirable
- Knowledge of Oracle.
- Knowledge of Visio, Signavio or similar process mapping and process management tools.
- Exposure / working experience with Six Sigma and Lean.
- Experience and good understanding of Continuous Improvement principles and methodology.
- People management experience.
- Exposure to Project Management.
- Have strong analytical and problem‑solving skills.
What We Offer
- Work‑life balance
- 26 days annual leave
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension
- Discretionary Bonus
- Discounted staff pet care
- Dog Friendly office
- Free Parking available at Head Office
Diversity & Inclusion
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Artificial Intelligence in Recruiting
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Non-PMS Sales Ledger Controller – Issue Resolution in Bristol employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-PMS Sales Ledger Controller – Issue Resolution in Bristol
✨Tip Number 1
Get to know the company inside out! Research IVC Evidensia's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's requirements, especially around process improvement and problem-solving. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the IVC Evidensia family!
We think you need these skills to ace Non-PMS Sales Ledger Controller – Issue Resolution in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Non-PMS Sales Ledger Controller. Highlight your experience in process improvement and problem-solving, as these are key for us at IVC Evidensia.
Showcase Your Skills: Don’t forget to showcase your skills in process mapping and management. We love seeing candidates who can demonstrate their ability to identify and resolve issues effectively.
Be Clear and Concise: When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at IVC Evidensia UK
✨Know Your Processes
Make sure you brush up on your knowledge of process management and improvement techniques. Be ready to discuss specific examples where you've identified and resolved process issues in the past, especially in billing or cash management.
✨Show Your Problem-Solving Skills
Prepare to showcase your analytical skills by discussing how you've tackled complex problems. Think of a time when you had to resolve a billing issue or improve a process, and be ready to explain your thought process and the outcome.
✨Communicate Effectively
Since this role involves working with various stakeholders, practice articulating your ideas clearly. Be prepared to demonstrate how you've successfully collaborated with different teams, such as credit control or IT, to implement solutions.
✨Familiarise Yourself with Tools
If you have experience with Oracle, Visio, or process mapping tools, make sure to mention it. If not, do a bit of research on these tools and be ready to discuss how you would approach learning them quickly if needed.