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- Tasks: Be the friendly face of our practice, booking appointments and assisting clients with enquiries.
- Company: Join a supportive veterinary team dedicated to excellent pet care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Combine your love for animals and people in a rewarding customer service role.
- Qualifications: Great customer service skills and a passion for helping others are essential.
- Other info: Flexible part-time hours with opportunities for learning and development.
The predicted salary is between 20000 - 21000 £ per year.
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.
About the practice
A practice you are proud to be a part of. We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN’s and further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
About you
We’re looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that’s a bonus, but not a must!
Responsibilities
- Serve as the first point of contact for clients, in person, by phone, or via email
- Book and manage appointments
- Handle a variety of enquiries and provide excellent customer service
- Maintain client records and process payments when required
- Collaborate with the team to ensure smooth day-to-day operations
Work pattern
You will work 32.25 hours per week. Monday to Friday 1 pm - 7 pm, includes every other Saturday, 8.30 am - 1 pm. Shifts may be scheduled across our sites, based on the needs of the business.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist - Part-Time in Brighton employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time in Brighton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Grove Lodge. Familiarise yourself with their ethos and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for clients, think about how you can demonstrate your customer service skills. Role-play common scenarios with friends or family to build your confidence in handling enquiries and emotional situations.
✨Tip Number 3
Show your passion for animals! During your interview, share any experiences you've had with pets or in a veterinary setting. Even if you don't have direct experience, expressing your love for animals can really resonate with the team and show that you're a good fit.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our team at Grove Lodge. Plus, it’s super easy!
We think you need these skills to ace Veterinary Receptionist - Part-Time in Brighton
Some tips for your application 🫡
Show Your Passion: Let us see your love for animals and people shine through in your application. Share any relevant experiences that highlight your customer service skills and empathy, as these are key for a Veterinary Receptionist role.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your customer-facing experience and any IT skills you have. We want to see how you can contribute to our friendly team at Grove Lodge!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Use it to express why you’re excited about this role and how you align with our ethos of providing excellent service to clients and their pets.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at IVC Evidensia UK
✨Know Your Stuff About the Practice
Before your interview, take some time to research Grove Lodge and its ethos. Familiarise yourself with their services and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a client. This is crucial for a role that involves being the first point of contact.
✨Practice Empathy and Communication
Since you'll be dealing with clients who may be stressed about their pets, practice how you would communicate with empathy. Role-play common scenarios with a friend to get comfortable with handling emotional situations while maintaining professionalism.
✨Highlight Your Team Player Attitude
Grove Lodge values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you contributed to a team goal or supported a colleague, as this will demonstrate that you're a good fit for their supportive culture.
