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- Tasks: Be the friendly face of our veterinary practice, booking appointments and assisting clients with enquiries.
- Company: Join a supportive team at Grove Lodge, dedicated to excellent pet care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners while working in a fun environment.
- Qualifications: Great customer service skills and a passion for helping people and animals.
- Other info: Flexible work across multiple sites with opportunities for learning and development.
The predicted salary is between 18000 - 22000 £ per year.
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.
About our practice: A practice you are proud to be a part of. We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN’s and further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
More about you: We're looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that's a bonus, but not a must!
This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Work pattern: You will work 32.25 hours per week. Monday to Friday 1 pm – 7 pm, includes every other Saturday, 8.30 am – 1 pm. Shifts may be scheduled across our sites, based on the needs of the business.
Feel valued and rewarded: We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
Benefits: In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist in Brighton employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Brighton
✨Tip Number 1
Get to know the company! Research Grove Lodge and its values. When you walk in for your interview, show us that you understand our ethos and how you can contribute to our friendly team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've handled tricky situations with empathy. We want to see how you can connect with clients and their pets, so be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Show us that you take pride in your appearance and are ready to represent our practice professionally.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Veterinary Receptionist in Brighton
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let us know why you love working with animals and people. Share any experiences that highlight your passion for helping both clients and their furry friends!
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've handled enquiries and emotional situations in the past, so share specific examples that showcase your skills.
Be Detail-Oriented: Attention to detail is key in this role! Ensure your application is free from typos and clearly structured. This shows us you can maintain accurate records and communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Practice
Before your interview, take some time to research Grove Lodge and its ethos. Familiarise yourself with their values and the services they offer. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you demonstrated empathy or handled difficult conversations, especially in a fast-paced environment. This is crucial for a role that involves dealing with clients and their pets.
✨Highlight Your IT Proficiency
Since the role requires solid IT skills, be ready to discuss your experience with relevant software or systems. If you have any specific examples of how you've used technology to improve efficiency or accuracy in previous roles, make sure to mention them!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they handle emotional situations with clients. This shows that you're not just interested in the job, but also in being a valuable part of their team.
