Zetland Vets - Filton, Filton, South West
At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Zetland Vets on a part-time permanent basis.
If successful in your application, you will be working as part of an excellent team and get to enjoy being part of the process of helping animals and their owners. Zetland Vets (part of inspiring vet care) provides a supportive and friendly environment to work where your own goals and professional growth will be actively supported and encouraged.
How You'll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
We are looking for a new team member to work 34.5 hours per week, covering a mix of shifts between 8.30am-6.45pm Monday to Friday and Saturday 8.30am-5pm on a 1:4 rota at our Hospital in Redland.
Key Responsibilities
- Welcoming clients and their pets in a professional and friendly manner
- Managing front-of-house
- Dispensing medications
- Booking appointments
- Getting paperwork ready in advance for the Vets
- Attending training events to maintain knowledge and awareness required for this role
- Keeping waiting areas, consulting rooms and offices stocked and clean
- Entering information onto patient record systems accurately and in a timely manner
- Assisting the vets and nurses as and when required
- Registering new clients and explaining our services and offers
- Taking payments and processing daily banking
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Veterinary Receptionist (PT) employer: IVC Evidensia Group
At inspiring vet care, we pride ourselves on being a supportive and inclusive employer, dedicated to the growth and wellbeing of our team. With clear career pathways, funded learning opportunities, and a collaborative culture, our Basingstoke location offers not only a vibrant community but also easy access to beautiful countryside and urban amenities. Join us to make a meaningful impact in veterinary care while enjoying a flexible work-life balance and a welcoming atmosphere.
