At a Glance
- Tasks: Manage insurance claims and support our clinical and client care teams with compassion.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks of annual leave, healthcare cash plan, and ongoing learning opportunities.
- Other info: Part-time role with potential to increase hours and clear career progression pathways.
- Why this job: Make a real difference in animal care while developing your career in a supportive environment.
- Qualifications: Organised, detail-oriented, and confident in client communication; experience in insurance is a plus.
The predicted salary is between 10920 - 10920 £ per year.
Location: Brighton and Peacehaven, New Priory Vets
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we are trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
How you'll make a difference
This is a transitioning role, created to ensure a smooth handover as our current Insurance Administrator gradually reduces their hours ahead of retirement. Full training and support will be provided during this period. You will play a vital role in supporting our clinical and client care teams by managing insurance claims efficiently and compassionately.
Key Responsibilities
- Processing and submitting veterinary insurance claims
- Liaising with insurance companies, clients, and internal teams
- Ensuring accuracy and compliance with insurer requirements
- Maintaining organised and up-to-date claim records
- Providing clear, empathetic communication to clients throughout the claims process
This is a part-time position, working 15 hours per week to start, with the view of increasing to 30 hours per week within 6‑12 months.
You might be a great fit if
- Highly organised with excellent attention to detail
- Confident communicating with clients and external organisations
- Comfortable managing workloads independently
- Experienced in insurance administration and/or veterinary practice (preferred but not essential)
- Calm, professional, and empathetic in a client‑facing environment
Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate.
How we'll support you
At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £10,920 per annum (based on 15 hours a week)
Insurance Administrator employer: IVC Evidensia Group
At New Priory Vets, we pride ourselves on being a supportive and collaborative employer, dedicated to the wellbeing and development of our team. Located in Brighton and Peacehaven, we offer a values-led culture that prioritises care and community, alongside clear career pathways and ongoing learning opportunities. With generous benefits including enhanced family policies, additional annual leave for your birthday, and a healthcare cash plan, we ensure our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator
✨Hit Up Local Insurance Events
Get yourself to local insurance meetups or networking events! These are goldmines for part-time positions, plus you get to connect with industry professionals who might just know about openings at places like IVC Evidensia Group. Don’t forget to chat up everyone – you never know who might have the inside track!
✨Join Insurance Communities
Dive into insurance forums or online communities. Places like LinkedIn groups or even specialty sites related to insurance are perfect for finding part-time gigs. Ask questions, share your goals, and let folks know you’re on the lookout – community members often share job leads that aren’t advertised widely.
✨Consider Remote Opportunities
Part-time roles can sometimes be remote, which opens up even more doors. Check out remote job boards specifically for insurance roles or on company websites like IVC Evidensia Group. You’d be surprised at how flexible some insurers are with part-time work!
✨Polish Your Cover Letter and Apply Directly
When you find a gig that’s a good fit, don’t just submit a standard application – tailor your cover letter to highlight your relevant skills and enthusiasm for the insurance industry. And hey, be sure to apply through our website! We love seeing strong candidates taking that extra step.
We think you need these skills to ace Insurance Administrator
Some tips for your application 🫡
Highlight Your Insurance Knowledge:When applying for a part-time role in insurance, make sure to showcase any relevant knowledge or experience you have. This could include coursework, internships, or even personal projects related to risk assessment. The more you can emphasise your understanding of insurance products and principles, the better!
Tailor Your CV to Stand Out:Your CV should reflect not only your work history but also any certifications or courses you’ve completed in the insurance field. If you have any industry-specific qualifications such as CII (Chartered Insurance Institute), be sure to include them. Customise your CV for the role at IVC Evidensia Group by focusing on skills like communication and analytical thinking.
Express Your Availability and Flexibility:As you’re applying for a part-time position, it’s important to be clear about when you can work. Mention your availability in your cover letter to ensure IVC Evidensia Group knows you’re ready to jump in and assist their team. Flexibility can be a big plus in this industry!
Show Your Willingness to Learn:In your application, don’t hesitate to express your eagerness to grow within the insurance field. Highlight any ways you've actively sought to learn more about the industry, whether through courses, workshops, or reading up on the latest trends. This shows your commitment and can make your application pop!
How to prepare for a job interview at IVC Evidensia Group
✨Understand the Technical Basics
Make sure you're up to speed with the basic concepts of insurance, like risk assessment, policy types, and claims processing. We can’t stress enough how important it is to demonstrate that you grasp these fundamentals, as they often come up in interviews for roles like Insurance Administrator at IVC Evidensia Group.
✨Showcase Your Customer Service Skills
In the insurance industry, interaction with clients is key. Be prepared to share examples of how you’ve handled customer queries or complaints, especially in a part-time capacity. We want to see that you can build rapport and deliver clear explanations—this can make or break your chances at IVC Evidensia Group.
✨Prepare for Scenario-Based Questions
You might face questions that put you in specific situations, e.g., 'How would you handle a dissatisfied customer?' Practice thinking through these scenarios so you can showcase your problem-solving skills and customer service knowledge fluidly when asked during the interview.
✨Flexibility and Availability is Key
As a part-time candidate, it's crucial to be clear about your availability during the interview. We should highlight that we're eager to fit into the team’s schedule while adapting to peak times or unusual circumstances in the insurance sector—show that you're committed to working alongside them effectively.
