IVC Evidensia Group in the UK is seeking an experienced Training Manager to lead learning and development across our Contact Centre Customer Hub. You will shape onboarding, coaching, development and performance, ensuring both office-based and remote colleagues have the skills and confidence to deliver outstanding customer service.
You will design and deliver engaging training programmes, create annual and rolling plans aligned to operational priorities, and lead trainers with clear direction
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Hybrid Contact Centre Training Lead in Dunfermline employer: IVC Evidensia Group
At inspiring vet care, we pride ourselves on being a supportive and inclusive employer, dedicated to the growth and wellbeing of our team. With clear career pathways, funded learning opportunities, and a collaborative culture, our Basingstoke location offers not only a vibrant community but also easy access to beautiful countryside and urban amenities. Join us to make a meaningful impact in veterinary care while enjoying a flexible work-life balance and a welcoming atmosphere.
