At a Glance
- Tasks: Deliver exceptional customer service and support across various channels.
- Company: Join Pet Drugs Online, a leading supplier in the veterinary sector.
- Benefits: Enjoy 5 weeks holiday, pet product discounts, and a friendly work culture.
- Other info: Hybrid working model with opportunities for personal growth and wellbeing support.
- Why this job: Be the voice that helps pet owners while working in a dog-loving environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12.97 - 12.97 £ per hour.
Keynsham, Bristol (Hybrid - minimum 3 days onsite) £26,992.14 per year (£12.97 per hour) Full-time | Permanent
About Us
Pet Drugs Online is one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe’s largest veterinary group, we’re passionate about delivering outstanding service — not just to our customers, but to our people too. We’re proud of our friendly, dog‑loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.
About the Role
We’re looking for a Customer Service Agent to join our growing Customer Service and Sales team. You’ll be the first point of contact for our customers, delivering a warm, accurate, and memorable experience across multiple channels. If you enjoy helping people, solving problems, and working in a fast‑paced environment, this could be the perfect role for you.
What You’ll Be Doing
- Handling inbound customer service and sales calls
- Supporting customers via live chat and social media
- Helping customers register online and place orders
- Communicating proactively about deliveries, delays, or changes
- Liaising with suppliers regarding collections, deliveries, and repairs
- Investigating and resolving customer complaints calmly and efficiently
- Keeping accurate and detailed customer records
- Managing emails and correspondence professionally
Working Hours
8:00am – 4:30pm 8:45am – 5:15pm Plus, 1 in 3 Saturdays on a rota basis.
What We’re Looking For
- Experience in a multi-channel (OMNI) customer service environment
- Strong communication and problem-solving skills
- Ability to manage your performance against KPIs
- Excellent time management and organisational skills
- Customer-focused and results‑driven mindset
- Comfortable working independently and as part of a team
- Adaptable, supportive, and approachable attitude
What You’ll Get
- 5 weeks holiday (increasing with service) + bank holidays
- Bring your dog to work
- Up to 50% discount on pet products and veterinary fees (IVC practices)
- Company pension (5% employee / 3% employer)
- Hybrid working model
- Employee Assistance Programme & wellbeing support
- Cycle to Work scheme
- Healthcare Cash Plan
- Retail discounts via our rewards platform
- Free on-site parking
- Friendly, casual, dog‑loving office culture
Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Recruitment Process
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Ready to be part of a business that truly cares—about pets, customers, and people? Apply now and find out more at www.petdrugsonline.co.uk.
Customer Service Agent in Bristol employer: IVC Evidensia Group
At Pet Drugs Online, we pride ourselves on being one of the UK's leading suppliers of veterinary medicines and pet products, offering a vibrant and supportive work culture in Keynsham, Bristol. Our commitment to employee wellbeing is reflected in our generous benefits package, including hybrid working options, a dog-friendly office, and opportunities for personal growth within a passionate team dedicated to outstanding customer service. Join us to be part of a friendly, dog-loving environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IVC Evidensia Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IVC Evidensia Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IVC Evidensia Group:Your cover letter is your chance to shine! Tell us why you want to work at IVC Evidensia Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IVC Evidensia Group!
How to prepare for a job interview at IVC Evidensia Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
