At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and maintain reliable services.
- Company: Join a niche geopolitical analysis consultancy with exciting projects.
- Benefits: Competitive salary, private health insurance, gym membership, and training allowance.
- Other info: Work on-site in London, with potential for out-of-hours support.
- Why this job: Kickstart your IT career with opportunities for growth and unique challenges.
- Qualifications: Experience in IT support with strong troubleshooting skills and customer service.
The predicted salary is between 30000 - 35000 £ per year.
The company
We are a niche geopolitical analysis consultancy.
Much of our work is commercially sensitive, and both our Linkedin Page and this advert are necessarily minimalist; short-listed candidates will be given more information.
Rest assured: you’ll be involved in some genuinely unusual and exciting work!
The role
We're looking for a proactive
IT Support Technician to join our IT team.
- You'll primarily provide
- 2nd Line (L2) support while also handling
1st Line (L1) duties as required.
This is a hands-on role supporting users, resolving technical issues, and helping maintain reliable IT services.
This role could be a stepping stone for you to move on to L3 and above!
Key Responsibilities
- Provide L2 technical support for hardware, software, and networking
- Help administer Microsoft 365 and Entra ID.
- Troubleshoot and resolve escalated incidents and service requests.
- Deliver L1 support, including password resets, account administration, and end-user assistance.
- Build, configure, and deploy Windows and mac OS devices, plus Android and i OS mobiles, all managed through Intune.
- Get new starters fully operational on day one: device, accounts, peripherals, and mobile.
- Set up and support meeting-room and AV equipment, and keep devices patched and up to date.
- Maintain accurate documentation and update the IT service management system.
About You
- Experience in an IT support role with strong L2 troubleshooting skills.
- Good knowledge of Windows, Microsoft 365, Entra ID, and Intune.
- Excellent customer service and communication skills.
- Able to prioritise workloads and manage multiple tasks effectively.
- A team player with a proactive approach to problem-solving.
- Critical requirements
- Must be able & willing to work on-site in the City of London, 4-5 days a week.
- Some out-of-hours work may occasionally be necessary for maintenance or senior user support.
- Background checks will be conducted in line with company policy.
Benefits
- Salary £33-50k, depending on experience
- Employer pension contribution.
- Private health insurance and gym membership after probation.
- Annual training allowance.
If you enjoy delivering excellent IT support and want to work in a varied, user-focused environment, we'd love to hear from you.
L2 IT Support in London employer: Ivana Franka Consulting Ltd
As an IT System Administrator in our London-based organisation, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a generous £2,000 annual training allowance, private health insurance, and a hybrid working model, we foster a culture of collaboration and innovation while ensuring a healthy work-life balance. Join us to make a meaningful impact in a regulated, security-sensitive setting where your contributions are valued and recognised.
Contact Details:
Ivana Franka Consulting Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land L2 IT Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ivana Franka Consulting Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ivana Franka Consulting Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ivana Franka Consulting Ltd!
✨Direct Apply to Ivana Franka Consulting Ltd
Let's not forget to apply directly through the Ivana Franka Consulting Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2 IT Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ivana Franka Consulting Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ivana Franka Consulting Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ivana Franka Consulting Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
