At a Glance
- Tasks: Lead and optimise operations for training delivery and examinations.
- Company: Join a forward-thinking company focused on skill development and productivity.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and employee support.
- Other info: Collaborative culture where your contributions are valued and recognised.
- Why this job: Make a real impact in a pivotal leadership role with growth opportunities.
- Qualifications: Experience in process optimisation and strong people management skills.
The predicted salary is between 40112 - 44850 £ per year.
Location: Cardiff (in-person)
Contract Type: Full-Time, Permanent
Salary: £40,112 - £44,850 (Level 7 - 8)
Hours: 37.5 per week
Reporting to: Group CEO
iungo is seeking a sharp, process-driven Head of Operations to optimise and lead our end-to-end delivery ecosystem. This is a critical leadership role encompassing the entire business lifecycle - from the exact moment a participant enrols, through training, assessment and examination, and successful offboarding.
If you are a mid-career professional looking for a high-impact step-up opportunity where you can leverage your people management skills to drive operational quality, this is your next move.
The Role
- Optimise Resources: Maximise resource utilisation across our training delivery and examinations centre (overseen day-to-day by the Operations Manager).
- Lead Delivery Teams: Lead and empower tutor teams (overseen by Learning Experience Managers) and our Strategic Centre Managers.
- End-to-End Ownership: Oversee the entire operational pipeline from customer enrolment through training, assessment and examination, to offboarding.
- Compliance & Quality: Maintain rigorous standard operating procedures to ensure 100% compliance across strictly regulated environments.
- Continuous Improvement: Lead the continuous improvement of our processes, eliminating inefficiencies, and driving operational quality.
Person Specification
- Process Specialist: You have demonstrable experience managing and optimising complex processes (you may have a Lean Six Sigma certification or similar).
- Skilled People Manager: You are a natural leader who excels at managing through managers, aligning distinct teams (operations, tutoring, experience) toward a unified standard of excellence.
- Ready for a Step-Up: You are a hungry, mid-career professional seeking the opportunity to translate high-level business strategy into smooth day-to-day execution.
- Uncompromising on Quality: You have a sharp eye for detail and a proven track record of maintaining strict compliance without sacrificing operational speed.
At iungo, we create the connective tissue between employers, partners, and talent. Our interventions increase skill levels, unlock new opportunities, and drive productivity. We are a multi-accredited training and examinations centre for technology and productivity skills. We design and deliver upskilling solutions for employers and professionals to thrive in an evolving economy.
Competitive salary, 25 days holiday plus Bank Holidays, Private Medical Insurance, Employee Assistance Programme.
A pivotal role in a growing, forward-thinking company.
A collaborative culture where your impact is recognised, respected, and highly valued.
Locations
Head of Operations in Newport, Wales employer: iungo Academy
iungo is an exceptional employer located in Cardiff, offering a collaborative culture where your contributions are recognised and valued. With a competitive salary, generous holiday allowance, and comprehensive benefits including Private Medical Insurance, we prioritise employee well-being and professional growth. Join us to lead impactful operations in a forward-thinking environment that fosters continuous improvement and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Newport, Wales
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like iungo Academy.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like iungo Academy.
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We think you need these skills to ace Head of Operations in Newport, Wales
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to iungo Academy.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of iungo Academy. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at iungo Academy
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with iungo Academy, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at iungo Academy, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for iungo Academy could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at iungo Academy as they’re likely seeking a candidate who can enhance their workplace culture.
