Senior Client Services Executive

Company Overview

IUF Group is a collective of fast-growing, technology-driven companies spanning AV, media, IoT, and experiential. We work with global brands to create innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings. Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in-house capabilities across design, software, hardware, and integration, we provide end-to-end solutions that bring ambitious ideas to life. We are entering an exciting phase of growth, brand evolution, and international expansion, and are building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide.

Overview

The Client Service Executive supports senior team members and acts as the main point of contact for allocated brands. The role focuses on delivering strong service reviews, supporting account growth, and building long-term client relationships across retail and digital out-of-home accounts. You will shadow the line manager on key accounts to learn account strategy and client priorities, while developing trusted relationships with senior stakeholders such as CTOs, department heads (Procurement, IT, Facilities), and Retail, Store, and Marketing Directors. The role is responsible for growing revenue helping to deliver on the teams sales targets, preparing proposals, reviewing quotes, and spotting new opportunities within existing accounts. You’ll take a proactive approach to understanding the market and using insight to lead meaningful client conversations. You will keep sales pipelines accurate and up to date, providing clear weekly sales updates, and maintaining a strong sales and growth plan for each client. Reporting through IUF Group’s systems helps ensure a high standard of service delivery. As part of the team, you’ll set a positive example through your performance, behaviours, and commitment to IUF standards.

Role Responsibilities

• Effectively manage your account client base
• Support senior members of the team on their accounts
• Make regular contact with client base
• Manage relationships with all stakeholders, effectively map customers and develop relationships with all key players within client base
• Identify sales opportunities by researching client newsletters e.g. expansions, acquisitions etc.
• Build out new business opportunities to benefit the group.
• Seek opportunities to expand with IUF Group partners e.g. service, content management, cross sales opportunities, etc.
• Understand supply chain
• Manage customer enquiries within agreed SLAs.
• Achieve quarterly/annual targets.
• Work collaboratively within team to ensure wider business success
• Liaise with Project Management and Support and all applicable external clients in order to understand and deliver their requirements for a successful install

Personal Specification

• Utilises CRM system effectively to track leads and opportunities.
• Prioritises tasks to meet client needs and deadlines.
• Demonstrates understanding of company products and services.
• Delivers clear and engaging presentations to clients.
• Listens attentively to client needs with consistently accurate notes taken from all client correspondence.
• Handles rejection and setbacks without becoming personally involved.
• Actively seeks out industry news to share with team members.