Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support senior team members and manage client relationships to drive account growth.
- Company: Join a fast-growing tech collective shaping the future of digital experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional development.
- Other info: Exciting growth phase with opportunities for international expansion.
- Why this job: Be part of an innovative team making a real impact in the digital space.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
IUF Group is a collective of fast-growing, technology-driven companies spanning AV, media, IoT, and experiential. We work with global brands to create innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings.
Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in-house capabilities across design, software, hardware, and integration, we provide end-to-end solutions that bring ambitious ideas to life.
We are entering an exciting phase of growth, brand evolution, and international expansion, and are building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide.
The Client Service Executive supports senior team members and acts as the main point of contact for allocated brands. The role focuses on delivering strong service reviews, supporting account growth, and building long-term client relationships across retail and digital out-of-home accounts.
You will shadow the line manager on key accounts to learn account strategy and client priorities, while developing trusted relationships with senior stakeholders such as CTOs, department heads (Procurement, IT, Facilities), and Retail, Store, and Marketing Directors.
The role is responsible for growing revenue helping to deliver on the team's sales targets, preparing proposals, reviewing quotes, and spotting new opportunities within existing accounts. You will keep sales pipelines accurate and up to date, providing clear weekly sales updates, and maintaining a strong sales and growth plan for each client. Reporting through IUF Group’s systems helps ensure a high standard of service delivery.
As part of the team, you’ll set a positive example through your performance, behaviours, and commitment to IUF standards.
- Effectively manage your account client base
- Support senior members of the team on their accounts
- Manage relationships with all stakeholders, effectively map customers and develop relationships with all key players within client base
- Identify sales opportunities by researching client newsletters e.g. service, content management, cross sales opportunities, etc.
- Liaise with Project Management and Support and all applicable external clients in order to understand and deliver their requirements for a successful install
- Utilise CRM system effectively to track leads and opportunities
- Demonstrate understanding of company products and services
- Listen attentively to client needs with consistently accurate notes taken from all client correspondence
- Actively seek out industry news to share with team members
Customer Relationship Executive / Manager in London employer: IUF
Contact Detail:
IUF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive / Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Research the company before your interview. Understand their products, services, and recent projects. This will not only impress them but also help you tailor your answers to show how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or use online resources to get comfortable with your responses. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relationship Executive / Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working with innovative digital experiences and building strong client relationships.
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Executive/Manager role. Highlight relevant experience in managing client accounts and any achievements that demonstrate your ability to grow revenue and build long-term relationships.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at IUF
✨Know Your Stuff
Before the interview, make sure you understand IUF Group's services and how they integrate creativity with technology. Familiarise yourself with their recent projects and clients to show that you're genuinely interested in what they do.
✨Build Rapport
Since this role involves managing relationships with key stakeholders, practice building rapport during your interview. Use active listening techniques and ask insightful questions about the company’s approach to client relationships and account management.
✨Showcase Your Sales Skills
Be ready to discuss your previous experiences in sales and client management. Prepare specific examples of how you've identified opportunities and grown accounts in the past, as this will demonstrate your ability to contribute to IUF Group's sales targets.
✨Stay Organised
Highlight your organisational skills by discussing how you manage your sales pipeline and keep track of client communications. Mention any CRM systems you’ve used before, as this will show you can hit the ground running in maintaining accurate records for IUF Group.