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- Tasks: Support senior team members and manage client relationships to drive account growth.
- Company: Join a fast-growing tech collective shaping the future of digital experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for international expansion.
- Other info: Exciting growth phase with excellent career development opportunities.
- Why this job: Be part of an innovative team that creates impactful digital experiences for global brands.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 60000 - 80000 £ per year.
IUF Group is a collective of fast-growing, technology-driven companies spanning AV, media, IoT, and experiential. We work with global brands to create innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings.
Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in-house capabilities across design, software, hardware, and integration, we provide end-to-end solutions that bring ambitious ideas to life.
We are entering an exciting phase of growth, brand evolution, and international expansion, and are building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide.
The Client Service Executive supports senior team members and acts as the main point of contact for allocated brands. The role focuses on delivering strong service reviews, supporting account growth, and building long-term client relationships across retail and digital out-of-home accounts.
You will shadow the line manager on key accounts to learn account strategy and client priorities, while developing trusted relationships with senior stakeholders such as CTOs, department heads (Procurement, IT, Facilities), and Retail, Store, and Marketing Directors.
The role is responsible for growing revenue helping to deliver on the team's sales targets, preparing proposals, reviewing quotes, and spotting new opportunities within existing accounts. You will keep sales pipelines accurate and up to date, providing clear weekly sales updates, and maintaining a strong sales and growth plan for each client. Reporting through IUF Group’s systems helps ensure a high standard of service delivery.
As part of the team, you’ll set a positive example through your performance, behaviours, and commitment to IUF standards.
- Effectively manage your account client base
- Support senior members of the team on their accounts
- Manage relationships with all stakeholders, effectively map customers and develop relationships with all key players within client base
- Identify sales opportunities by researching client newsletters e.g. service, content management, cross sales opportunities, etc.
- Liaise with Project Management and Support and all applicable external clients in order to understand and deliver their requirements for a successful install
- Utilise CRM system effectively to track leads and opportunities
- Demonstrate understanding of company products and services
- Listen attentively to client needs with consistently accurate notes taken from all client correspondence
- Actively seek out industry news to share with team members
Client Management - Executive Director in London employer: IUF
Contact Detail:
IUF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management - Executive Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Research is key! Dive deep into the companies you’re interested in, especially IUF Group. Understand their projects, values, and recent news. This knowledge will help you tailor your conversations and show genuine interest when you get the chance to chat with them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Client Management Executive Director. Keep it concise and impactful, focusing on how you can contribute to their exciting growth phase and help shape the future of digital experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen to be part of the innovative work we do at IUF Group.
We think you need these skills to ace Client Management - Executive Director in London
Some tips for your application 🫡
Show Your Passion for Digital Experiences: When writing your application, let your enthusiasm for creating innovative digital experiences shine through. We want to see how your background aligns with our mission of blending creativity and technology to deliver exceptional results.
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Management - Executive Director role. Highlight relevant experience in managing client relationships and driving account growth, as this is key to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points where necessary to break up text and make it more digestible.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and helps us keep track of all candidates efficiently.
How to prepare for a job interview at IUF
✨Know Your Client Management Basics
Before the interview, brush up on your client management skills. Understand how to build and maintain relationships with stakeholders, especially in a tech-driven environment. Be ready to discuss your experience in managing accounts and how you've successfully identified sales opportunities in the past.
✨Research the Company and Its Clients
Dive deep into IUF Group's projects and clients. Familiarise yourself with their innovative digital experiences and how they integrate technology in various settings. This knowledge will help you tailor your answers and show that you're genuinely interested in contributing to their vision.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world scenarios. Think of examples where you've successfully navigated challenges in client management or account growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Enthusiasm for Growth and Learning
IUF Group is in an exciting phase of growth, so express your eagerness to be part of that journey. Talk about how you stay updated with industry trends and your commitment to continuous learning. This will resonate well with their focus on building high-performing teams.