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- Tasks: Support senior team members and manage client relationships to drive account growth.
- Company: Fast-growing tech collective shaping the future of digital experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for international expansion.
- Other info: Exciting growth phase with excellent career development opportunities.
- Why this job: Join a creative team and make an impact on global brands' digital experiences.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
IUF Group is a collective of fast-growing, technology-driven companies spanning AV, media, IoT, and experiential. We work with global brands to create innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings.
Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in-house capabilities across design, software, hardware, and integration, we provide end-to-end solutions that bring ambitious ideas to life.
We are entering an exciting phase of growth, brand evolution, and international expansion, and are building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide.
The Client Service Executive supports senior team members and acts as the main point of contact for allocated brands. The role focuses on delivering strong service reviews, supporting account growth, and building long-term client relationships across retail and digital out-of-home accounts.
You will shadow the line manager on key accounts to learn account strategy and client priorities, while developing trusted relationships with senior stakeholders such as CTOs, department heads (Procurement, IT, Facilities), and Retail, Store, and Marketing Directors.
The role is responsible for growing revenue helping to deliver on the team's sales targets, preparing proposals, reviewing quotes, and spotting new opportunities within existing accounts. You will keep sales pipelines accurate and up to date, providing clear weekly sales updates, and maintaining a strong sales and growth plan for each client. Reporting through IUF Group’s systems helps ensure a high standard of service delivery.
As part of the team, you’ll set a positive example through your performance, behaviours, and commitment to IUF standards.
- Effectively manage your account client base
- Support senior members of the team on their accounts
- Manage relationships with all stakeholders, effectively map customers and develop relationships with all key players within client base
- Identify sales opportunities by researching client newsletters e.g. service, content management, cross sales opportunities, etc.
- Liaise with Project Management and Support and all applicable external clients in order to understand and deliver their requirements for a successful install
- Utilise CRM system effectively to track leads and opportunities
- Demonstrate understanding of company products and services
- Listen attentively to client needs with consistently accurate notes taken from all client correspondence
- Actively seek out industry news to share with team members
Customer Relationship Executive / Manager in City of London employer: IUF
Contact Detail:
IUF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive / Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Research the company inside out. Know their projects, values, and recent news. When you walk into an interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with their needs. Use specific examples that highlight your skills in managing client relationships and driving sales growth. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our exciting growth phase.
We think you need these skills to ace Customer Relationship Executive / Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working with innovative digital experiences and building strong client relationships.
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Executive/Manager role. Highlight relevant experience in managing client accounts and any sales achievements that demonstrate your ability to grow revenue.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IUF
✨Know Your Stuff
Before the interview, make sure you understand IUF Group's services and how they integrate creativity with technology. Familiarise yourself with their recent projects and clients to show that you're genuinely interested in what they do.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at IUF Group and share your own relevant stories. This will help you establish trust and demonstrate your ability to develop long-term relationships.
✨Showcase Your Sales Skills
Be prepared to discuss specific examples of how you've identified sales opportunities in the past. Highlight your experience with CRM systems and how you've used them to track leads and manage client relationships effectively.
✨Ask Smart Questions
Prepare thoughtful questions that show your understanding of the role and the company’s goals. Inquire about their approach to client management and how they measure success in client relationships. This will demonstrate your proactive mindset and eagerness to contribute.