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- Tasks: Support senior team members and manage client relationships to drive account growth.
- Company: Join a fast-growing tech collective shaping the future of digital experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for international expansion.
- Other info: Exciting career growth opportunities in a collaborative and creative setting.
- Why this job: Be part of an innovative team that creates impactful digital experiences for global brands.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 80000 - 100000 £ per year.
IUF Group is a collective of fast-growing, technology-driven companies spanning AV, media, IoT, and experiential. We work with global brands to create innovative digital experiences in physical spaces, from retail environments and brand activations to stadiums, attractions, and corporate settings.
Our companies combine creativity, technology, and delivery expertise to help clients communicate more effectively with their audiences. With in-house capabilities across design, software, hardware, and integration, we provide end-to-end solutions that bring ambitious ideas to life.
We are entering an exciting phase of growth, brand evolution, and international expansion, and are building high-performing teams to help us deliver on our vision of shaping the future of digital experiences worldwide.
The Client Service Executive supports senior team members and acts as the main point of contact for allocated brands. The role focuses on delivering strong service reviews, supporting account growth, and building long-term client relationships across retail and digital out-of-home accounts.
You will shadow the line manager on key accounts to learn account strategy and client priorities, while developing trusted relationships with senior stakeholders such as CTOs, department heads (Procurement, IT, Facilities), and Retail, Store, and Marketing Directors.
The role is responsible for growing revenue helping to deliver on the team's sales targets, preparing proposals, reviewing quotes, and spotting new opportunities within existing accounts. You will keep sales pipelines accurate and up to date, providing clear weekly sales updates, and maintaining a strong sales and growth plan for each client. Reporting through IUF Group’s systems helps ensure a high standard of service delivery.
As part of the team, you’ll set a positive example through your performance, behaviours, and commitment to IUF standards.
- Effectively manage your account client base
- Support senior members of the team on their accounts
- Manage relationships with all stakeholders, effectively map customers and develop relationships with all key players within client base
- Identify sales opportunities by researching client newsletters e.g. service, content management, cross sales opportunities, etc.
- Liaise with Project Management and Support and all applicable external clients in order to understand and deliver their requirements for a successful install
- Utilise CRM system effectively to track leads and opportunities
- Demonstrate understanding of company products and services
- Listen attentively to client needs with consistently accurate notes taken from all client correspondence
- Actively seek out industry news to share with team members
Client Management - Executive Director in City of London employer: IUF
Contact Detail:
IUF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management - Executive Director in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Research is key! Before any interview, dive deep into the company’s projects and values. Knowing what they’re about will help you tailor your conversation and show them you’re genuinely interested in being part of their journey.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you refine your pitch. Focus on how your skills align with their needs, especially in client management and relationship building.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our exciting growth phase at IUF Group!
We think you need these skills to ace Client Management - Executive Director in City of London
Some tips for your application 🫡
Show Your Passion for Digital Experiences: When writing your application, let your enthusiasm for creating innovative digital experiences shine through. We want to see how your background aligns with our mission of shaping the future of digital interactions.
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Management - Executive Director role. Highlight relevant experience in managing client relationships and driving account growth, as this is key to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points where necessary to break up text and highlight your achievements.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to showcase your interest in joining our exciting journey at IUF Group.
How to prepare for a job interview at IUF
✨Know Your Client Management Basics
Before the interview, brush up on your client management skills. Understand the key responsibilities of the role, such as managing relationships with stakeholders and identifying sales opportunities. Be ready to discuss how you’ve successfully built long-term client relationships in the past.
✨Research the Company and Its Clients
Dive deep into IUF Group’s projects and clients. Familiarise yourself with their innovative digital experiences and how they integrate technology in various sectors. This knowledge will help you demonstrate your enthusiasm for the company and show that you’re genuinely interested in contributing to their growth.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific client situations or challenges. Think of examples from your previous roles where you successfully navigated similar scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Sales Acumen
Since the role involves growing revenue and meeting sales targets, be prepared to discuss your sales strategies. Highlight any experience you have with CRM systems and how you’ve used them to track leads and opportunities. Demonstrating your ability to drive sales will set you apart from other candidates.