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For Companies At a Glance
- Tasks: Provide top-notch IT support via phone, email, and portal for businesses across the UK.
- Company: Join a growing team dedicated to exceptional customer service and technical solutions.
- Benefits: Enjoy perks like private healthcare, a pension scheme, and a training budget.
- Why this job: Develop your skills in a supportive environment while making a real impact on user experience.
- Qualifications: A formal IT qualification is needed; experience is a plus but not essential.
- Other info: A driving licence and IT certifications are beneficial but not required.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated IT Support Engineer to join our growing team. This role involves providing high-quality telephone, portal, and email-based support to businesses across the UK. The primary focus will be on desktop, server, and Microsoft 365 support, ensuring that clients receive exceptional service and technical solutions.
Key Responsibilities
- Provide mixed remote and on-site support for a range of IT issues, including desktop, server, and Microsoft 365 environments.
- Diagnose and resolve technical issues efficiently, ensuring minimal disruption for customers.
- Deliver excellent customer service, understanding that user experience is as important as technical resolution.
- Work within an established ticketing system to track and manage issues.
- Collaborate with colleagues to ensure smooth IT operations and share knowledge.
- Assist with IT projects and rollouts as needed.
About You
- Holds a formal IT qualification (degree, diploma, or equivalent).
- Has industry experience (advantageous but not essential).
- Possesses strong diagnostic skills and can troubleshoot technical issues effectively.
- Communicates confidently and professionally over the phone, email, and portal.
- Understands that customer service is key and is passionate about keeping both customers and colleagues happy.
- Full UK driving licence (advantageous but not essential).
- Microsoft or other IT certifications are beneficial but not required.
What We Offer
- Private pension scheme
- Company-funded home internet connection
- Private healthcare
- Loyalty bonus scheme rewarding long-term commitment.
- Dedicated training and CPD budget to support your professional development.
If you’re a customer-focused IT professional looking for a role where you can develop your skills while working in a supportive and engaging environment, we’d love to hear from you!
IT Support Technician employer: ITW4 LIMITED
Contact Detail:
ITW4 LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your Microsoft 365 skills, as this is a key focus for the role. Consider taking a quick online course or certification to showcase your commitment and expertise in this area.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. This will help you illustrate your understanding of the importance of user experience during the interview.
✨Tip Number 4
Network with current IT professionals or join relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT qualifications and any experience you have in providing support for desktop, server, and Microsoft 365 environments. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to troubleshoot technical issues. Mention specific examples of how you've successfully resolved IT problems in the past.
Highlight Communication Skills: Since the role requires confident communication over various platforms, emphasise your experience in delivering excellent customer service. Provide examples of how you've effectively communicated with clients or colleagues in previous roles.
Showcase Continuous Learning: Mention any relevant certifications or training you've completed, even if they are not required. This shows your commitment to professional development and staying updated in the IT field.
How to prepare for a job interview at ITW4 LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially around desktop, server, and Microsoft 365 support. You might be asked to troubleshoot a hypothetical issue, so brush up on your diagnostic skills and be ready to explain your thought process.
✨Emphasise Customer Service
Since this role heavily focuses on customer interaction, highlight your experience in providing excellent customer service. Share examples of how you've resolved issues while ensuring a positive user experience, as this is crucial for the company.
✨Familiarise Yourself with the Ticketing System
Understanding how ticketing systems work can give you an edge. If you have experience with any specific systems, mention them. If not, express your willingness to learn and adapt quickly to new tools.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, ongoing IT projects, or opportunities for professional development, which aligns with the company's commitment to growth.
