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- Tasks: Help customers adopt and gain value from innovative software solutions in truss design.
- Company: Join a Fortune 300 leader in industrial technology with a collaborative culture.
- Benefits: Attractive salary, life insurance, pension contributions, and a company car.
- Other info: Dynamic environment with opportunities for travel and career growth.
- Why this job: Make a real impact by solving customer challenges and launching new software.
- Qualifications: 3-5 years in truss design and experience in customer-facing roles.
The predicted salary is between 50000 - 60000 £ per year.
Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. Offsite Construction Europe is part of ITW, a global leader in industrial technology. We generate around $40m in annual revenue and employ approximately 90 people in the UK. Our brands deliver innovative solutions for the Offsite construction industry.
The Software Consultant is a customer facing technical expert and trusted advisor who ensures customers proactively adopt, use, and gain value from our software solutions. The role blends deep truss‑design expertise with strong consulting, delivery, and commercial skills. Beyond supporting existing products, the Software Consultant proactively helps bring new software to market by shaping launch readiness, introducing new solutions to customers, and supporting sales through technical discovery from quote to ship to deployment. Due to the customer facing elements of this role, regional travel within the UK up to 60% will be required.
Key Responsibilities:
- Serve as a trusted technical advisor, addressing customer challenges across truss design, engineering, and manufacturing with a fast, accountable, customer‑first approach.
- Build strong, long‑term relationships through practical, solution‑led engagement.
- Lead customer onboarding for both new and existing software solutions.
- Run demonstrations, workshops, and feature walkthroughs that clearly show value and application.
- Support the launch of new software by acting as the technical link between customers, sales, and development, preparing customers with clear explanations of benefits, workflows, and practical application.
- Drive successful adoption by introducing new products to existing customers, managing transition and change, and providing technical credibility during new customer evaluations and rollout.
- Support the sales team with pipeline creation by participating in early-stage customer discovery and technical qualification.
- Take accountability for the quote to ship discovery process.
- Collaborate closely with commercial and delivery teams to ensure expectations are accurately set and met.
- Diagnose and troubleshoot software and workflow issues across truss design and production, taking full ownership through resolution while engaging and redirecting to the relevant internal teams and keeping customers clearly informed.
- Advocate for customer needs by routing feedback to the appropriate product, engineering, or support teams, ensuring issues and pain points influence priorities and improvements.
Skills & Experience:
- 3-5 years in truss design (roof and/or floor systems) with hands‑on experience using, supporting, or implementing truss or structural design software.
- Experience in a customer facing technical, consultancy, or solutions role is essential.
- Strong communication skills, with the ability to support both technical and non-technical stakeholders.
- Commercial awareness, with the ability to support presales and discovery activities.
- Experience supporting software launches or go to market activities and working closely with sales or commercial teams is highly desirable.
- Experience delivering customer training and onboarding is desirable.
- Knowledge of offsite construction or manufacturing environments not essential but highly beneficial.
Core Competencies:
- Customer Focus: Deep understanding of customer pain points and business pressures.
- Technical Credibility: Builds trust through truss design and software expertise.
- Consultative Selling: Supports sales through insight led discovery and solution shaping.
- Ownership & Accountability: Takes responsibility from discovery through delivery.
- Collaboration: Works seamlessly across technical, commercial, and development teams.
Compensation and Benefits:
- Attractive compensation package.
- Life insurance x6 times pensionable salary.
- Employer pension contributions up to 11%.
- EAP and access to virtual GP.
- Company car to be provided for this position.
- Enhanced family leave.
- Company sickness pay scheme and Group Income Protection (GIP).
- Discount platform for high street retailers and much more.
Software Consultant employer: ITW
Contact Detail:
ITW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Software Consultant gig.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your truss design expertise and any software solutions you've implemented. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on how you can address customer pain points and showcase your consultative selling skills.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at ITW. Don’t miss out!
We think you need these skills to ace Software Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software Consultant. Highlight your experience in truss design and any customer-facing roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Offsite construction industry and how you can help our customers adopt our software solutions. Keep it engaging and personal!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise, especially in truss design software. We’re looking for someone who can bridge the gap between tech and customer needs, so make sure we see that in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ITW
✨Know Your Software Inside Out
Make sure you’re well-versed in the software solutions relevant to the role. Brush up on truss design principles and be ready to discuss how you’ve used or supported similar software in the past. This will show your technical credibility and help you build trust with the interviewers.
✨Showcase Your Customer-Facing Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to resolve pain points and deliver value through a consultative approach. This is crucial for a Software Consultant, so make it clear that you can build strong relationships.
✨Demonstrate Your Training Experience
Since onboarding and training are key responsibilities, be ready to discuss any experience you have in delivering training sessions or workshops. Share specific instances where you helped customers adopt new software and how you ensured they understood its benefits.
✨Understand the Market and Company
Research Illinois Tool Works Inc. and their Offsite Construction Europe segment. Familiarise yourself with their products and market position. Being able to discuss how you can contribute to their goals will set you apart and show your genuine interest in the role.