Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Schedule engineers and provide top-notch customer service while managing queries.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning about diverse products.
- Why this job: Be the key to customer satisfaction and enhance your problem-solving skills.
- Qualifications: Customer service experience, strong organisation skills, and a full UK driving licence.
The predicted salary is between 25000 - 32000 £ per year.
You will be responsible for scheduling a team of Field Service Engineers and providing quality advice where required. This role is critical in providing the high levels of service our customers expect and maximising the efficiency of our service resources. To succeed in this role, you will need to develop and maintain a good relationship with both our customers and internal staff while working towards developing your technical skills on the Loma products.
Responsibilities:
- Manage the scheduling of engineers, taking into consideration business and customer priorities and contractual response times. This could include scheduling the engineers to fix breakdowns, upgrade, commission new machines, undertake preventative maintenance, and calibrations.
- As the focal point for breakdown situations, you will be required to monitor for trends and escalate where required to ensure customer satisfaction is maintained.
- You will be expected to maximise the benefit to the business and ensure effective utilisation at all times.
- Handle customer queries in a fair and courteous manner.
- Complete all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
- Must be prepared to learn a diverse set of products and continually improve your product knowledge.
- Provide support via phone and email where required.
Essential:
- Experience in a customer service background.
- Good PC literacy.
- Good organisation skills.
- Good methodical approach to problem solving.
- Full current UK driving licence.
Service Scheduler & Call Handler in Farnborough employer: ITW
Contact Detail:
ITW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler & Call Handler in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you handle scheduling challenges.
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly and express your interest. It shows initiative and could lead to opportunities that aren’t advertised.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Service Scheduler & Call Handler in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and scheduling. We want to see how your skills align with the role of Service Scheduler & Call Handler, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your organisational skills and how you handle customer queries, as these are key for us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a methodical approach to problem-solving, so share any experiences that demonstrate this ability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ITW
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Scheduler & Call Handler. Familiarise yourself with scheduling processes, customer service expectations, and the technical aspects of Loma products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain good relationships with both customers and internal staff, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might be asked about how you would handle scheduling conflicts or urgent breakdowns. Share specific strategies you use to stay organised and ensure efficiency, as this will show you can handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools used for scheduling, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.