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Processing customer schedules and new orders into the ERP system. Confirming receipt or orders via email or customer portals in a timely manner.
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Following contract review process and keep good records and documentation.
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Planning short and long-term to align supply and demand to support customer requirements.
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Work closely with other teams to ensure sales order management and cross-department communication.
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Act as a contact for a range of customers and deal with queries relating to order status or delivery timings
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Creating warehouse pick list reports based on customer weekly requirements
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Shipping of goods from ERP system, raising relevant paperwork and arranging necessary transportation
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Raise Export Documentation with Customs Broker and work with customer nominated transport companies
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Monitoring any parts not shipped and follow up with relevant departments
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Attend Annual Safety Day
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General Admin Duties
Candidate Requirement
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Strong communication skills, interpersonal and Customer Service skills with a positive attitude
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Excellent organisational skills
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Ability to prioritise, whilst ensuring a high level of professionalism and attention to detail
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Ability to work in a team
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Good knowledge of Microsoft Office (Excel/Word/Outlook/Sharepoint)
Desirable Requirement
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Previous experience in a similar role
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Knowledge of ERP Systems
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Competitive Salary dependent upon experience
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22 days holiday rising to 26 days
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Pension Scheme & Life Cover
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37.5 Hour working week – 1pm finish on a Friday
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Free Parking
Contact Detail:
ITW Recruiting Team