At a Glance
- Tasks: Perform maintenance on cutting-edge scientific equipment and provide top-notch customer support.
- Company: Join Buehler, a leading supplier in materials preparation and analysis.
- Benefits: Competitive salary, company car, 25 days holiday, and extensive training opportunities.
- Other info: Enjoy a supportive work environment with excellent career growth and mentoring.
- Why this job: Be part of a dynamic team making a real impact in the scientific community.
- Qualifications: Technical training in mechatronics or electrical engineering; problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Buehler is one of the world's leading suppliers of scientific equipment, accessories and consumables for materials preparation and analysis and hardness testing. Buehler is part of the US Fortune 200 company Illinois Tool Works (ITW) with around 100 decentralized business units in 52 countries and approximately 51,000 employees. This role will be within the Europe service department of ITW Test & Measurement GmbH, headquartered in Germany, and is responsible for the support of all customers in Europe.
To expand our team, we are looking for a service technician, based in the Midlands/Coventry area, to support our Service team in the UK as soon as possible:
Key responsibilities:- Perform preventative and corrective maintenance required on Buehler metallographic and hardness testing product lines – for example, disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and/or specialized tools by using technical manuals. The scope of work will be 70% on the customer site and 30% in the repair service area.
- Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work.
- Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
- Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to technical sales teams.
- Maintain courteous, smart and professional demeanour when working with customers, contractors, management and colleagues.
- Utilize customer protocols when entering and exiting facilities.
- Follow all Buehler and Customer Health & Safety protocols and procedures.
- Complete all necessary paperwork electronically.
- Adhere to all Health and Safety guidelines to ensure personal and team safety.
- Effectively manage time on jobs to ensure maximum efficiency.
- Communicate job progression with service team.
- Share best practices and knowledge with other team members.
- Report to Line Manager.
- Technical training in the field of mechatronics / electrical engineering or several years of vocational training in a similar activity.
- Mechanical and electrical engineering knowledge.
- You are experienced in working with ERP systems and MS Office programs.
- You are used to working independently and goal-oriented and like to visit the customer on site.
- Technical aptitude and logical problem-solving skills.
- Enthusiastic, adaptable, and ready for a challenge.
- Able to plan and work independently.
- Competent communicator, willing to liaise with staff and clients.
- Full UK driving licence.
- A competitive salary depending on experience.
- A fully expensed company car with fuel card for business and private use.
- Contributory pension scheme.
- 25 days holiday + Bank holidays.
- Company phone and laptop, allowing you to stay connected with colleagues and access necessary resources for work.
- You will get intensive training for several weeks, in our service centers in Germany or France, and after your induction, we will continue to support you and offer mentoring from our long-term service experts.
Service Engineer/Technician in Coventry employer: ITW
Buehler, a leading supplier of scientific equipment, offers an exceptional work environment for Service Engineers/Technicians in the Midlands/Coventry area. With a strong focus on employee growth, you will benefit from extensive training and mentoring, competitive salaries, and a supportive team culture that values communication and collaboration. Join us to be part of a global company that prioritises your professional development while providing a fully expensed company car and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer/Technician in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical skills and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can exceed customer expectations.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see your technical aptitude in action, so don’t hold back on those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team at Buehler.
We think you need these skills to ace Service Engineer/Technician in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer/Technician role. Highlight relevant experience, especially in mechatronics or electrical engineering, and showcase any hands-on skills you have with maintenance and troubleshooting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and ability to work independently.
Showcase Your Technical Skills:In your application, be sure to highlight your technical aptitude and problem-solving skills. Mention any experience with ERP systems and MS Office, as these are key for the role. We want to see how you can bring value to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ITW
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechatronics and electrical engineering. Familiarise yourself with Buehler's product lines, especially the metallographic and hardness testing equipment. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot or repaired equipment. Think about specific challenges you faced and how you overcame them. This will demonstrate your logical problem-solving skills and technical aptitude, which are crucial for a Service Engineer.
✨Communicate Like a Pro
Since this role involves liaising with customers and team members, practice your communication skills. Be ready to discuss how you would maintain effective relationships with clients and manage their expectations. Highlight any previous experience in customer service or teamwork to showcase your ability to communicate effectively.
✨Be Professional and Courteous
Remember that first impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. Show enthusiasm for the role and be polite to everyone you meet, as this reflects your attitude towards customer interactions in the field.
