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- Tasks: Help customers adopt and maximise value from innovative software solutions in truss design.
- Company: Join a Fortune 300 leader in industrial technology with a collaborative culture.
- Benefits: Attractive salary, life insurance, pension contributions, and remote work options.
- Why this job: Make a real impact by shaping software solutions and supporting customer success.
- Qualifications: 3-5 years in truss design and experience in customer-facing technical roles.
- Other info: Dynamic environment with opportunities for travel and career growth.
The predicted salary is between 50000 - 65000 £ per year.
Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader. Offsite Construction Europe is part of ITW, a global leader in industrial technology. We generate around $40m in annual revenue and employ approximately 90 people in the UK. Our brands deliver innovative solutions for the Offsite construction industry.
The Software Consultant is a customer facing technical expert and trusted advisor who ensures customers proactively adopt, use, and gain value from our software solutions. The role blends deep truss‑design expertise with strong consulting, delivery, and commercial skills. Beyond supporting existing products, the Software Consultant proactively helps bring new software to market by shaping launch readiness, introducing new solutions to customers, and supporting sales through technical discovery from quote to ship to deployment. Due to the customer facing elements of this role, regional travel within the UK up to 60% will be required.
Key Responsibilities- Serve as a trusted technical advisor, addressing customer challenges across truss design, engineering, and manufacturing with a fast, accountable, customer‑first approach.
- Build strong, long‑term relationships through practical, solution‑led engagement.
- Lead customer onboarding for both new and existing software solutions.
- Run demonstrations, workshops, and feature walkthroughs that clearly show value and application.
- Support the launch of new software by acting as the technical link between customers, sales, and development, preparing customers with clear explanations of benefits, workflows, and practical application.
- Drive successful adoption by introducing new products to existing customers, managing transition and change, and providing technical credibility during new customer evaluations and rollout.
- Support the sales team with pipeline creation by participating in early‑stage customer discovery and technical qualification.
- Take accountability for the quote to ship discovery process.
- Collaborate closely with commercial and delivery teams to ensure expectations are accurately set and met.
- Diagnose and troubleshoot software and workflow issues across truss design and production, taking full ownership through resolution while engaging and redirecting to the relevant internal teams and keeping customers clearly informed.
- Advocate for customer needs by routing feedback to the appropriate product, engineering, or support teams, ensuring issues and pain points influence priorities and improvements.
- Travel within the UK up to 60% of the time.
- 3‑5 years in truss design (roof and/or floor systems) with hands‑on experience using, supporting, or implementing truss or structural design software.
- Experience in a customer facing technical, consultancy, or solutions role is essential.
- Strong communication skills, with the ability to support both technical and non‑technical stakeholders.
- Commercial awareness, with the ability to support presales and discovery activities.
- Experience supporting software launches or go‑to‑market activities and working closely with sales or commercial teams is highly desirable.
- Experience delivering customer training and onboarding is desirable.
- Knowledge of offsite construction or manufacturing environments not essential but highly beneficial.
- Customer Focus: Deep understanding of customer pain points and business pressures.
- Technical Credibility: Builds trust through truss design and software expertise.
- Consultative Selling: Supports sales through insight‑led discovery and solution shaping.
- Ownership & Accountability: Takes responsibility from discovery through delivery.
- Collaboration: Works seamlessly across technical, commercial, and development teams.
- Attractive compensation package.
- Life insurance x6 times pensionable salary.
- Employer pension contributions up to 11%.
- EAP and access to virtual GP.
- Company car to be provided for this position.
- Enhanced family leave.
- Company sickness pay scheme and Group Income Protection (GIP).
- Discount platform for high street retailers and much more.
Software Consultant in Wales employer: ITW Construction Products (UK & Nordics)
Contact Detail:
ITW Construction Products (UK & Nordics) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Consultant in Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Software Consultant gig.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in truss design and software solutions. When we can demonstrate our expertise, it makes us stand out to potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions and scenarios related to customer engagement and technical consulting. We want to come across as confident and knowledgeable when discussing our approach to solving customer challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submissions to match what ITW is looking for in a Software Consultant, making it easier for them to see how we fit the role.
We think you need these skills to ace Software Consultant in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Software Consultant role. Highlight your experience in truss design and any customer-facing roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Offsite construction industry and how you can add value to our team. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Since this role requires a blend of technical expertise and customer interaction, make sure to highlight your experience with truss or structural design software. We love seeing examples of how you've used these skills in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at ITW Construction Products (UK & Nordics)
✨Know Your Software Inside Out
Make sure you’re well-versed in the software solutions relevant to the role. Brush up on truss design principles and be ready to discuss how you’ve used similar software in past roles. This will show your technical credibility and help you connect with the interviewers.
✨Showcase Your Customer-Facing Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and address customer challenges. This is crucial for a Software Consultant, so make sure to demonstrate your consultative selling skills.
✨Be Ready for Technical Scenarios
Expect to tackle some technical scenarios during the interview. Practice explaining complex concepts in simple terms, as you’ll need to communicate effectively with both technical and non-technical stakeholders. This will showcase your strong communication skills.
✨Understand the Company’s Market Position
Research Illinois Tool Works Inc. and its position in the offsite construction industry. Familiarise yourself with their products and recent developments. Showing that you understand their business model and market can set you apart from other candidates.