Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Service Desk team and support clients with IT queries while learning on the job.
- Company: ITVET, a forward-thinking IT Managed Services company with a close-knit community.
- Benefits: Fully funded apprenticeship, competitive salary, mentoring, and great workplace perks.
- Other info: Hands-on experience, structured training, and excellent career growth opportunities.
- Why this job: Kickstart your IT career in a supportive environment with real-world experience.
- Qualifications: Genuine interest in IT, good communication skills, and a positive attitude.
The predicted salary is between 17000 - 17000 £ per year.
Location: Bishops Stortford / Cambridge College
Apprenticeship Level: Level 3
Duration: 18 months
Start Your Career in IT with ITVET
Are you passionate about technology and keen to start a career in IT support? At ITVET, we’re looking for an enthusiastic IT Support Apprentice to join our Service Desk team and learn the foundations of a successful career in IT. This is a fantastic opportunity to gain hands-on experience in a real-world IT managed services environment while completing the Information Communications Technician Level 3 apprenticeship.
About ITVET
ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.
About the Role
As an ITVET Apprentice, you’ll be a key part of our Service Desk team, supporting clients with their IT queries while learning from experienced engineers and mentors, as well as working within our Projects department assisting with project delivery. You’ll start with first-line support tasks and, as your confidence and skills grow, you’ll gain exposure to troubleshooting, system setup, customer communication, and security best practices. Alongside your day-to-day role, you’ll complete structured apprenticeship training to build the knowledge, skills, and behaviours needed to thrive in IT.
Key Responsibilities
- Act as a first point of contact for IT support requests via phone, email, and ticketing systems
- Log, update, and manage support tickets accurately
- Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
- Escalate more complex issues to senior engineers in line with service levels
- Communicate clearly with clients, keeping them informed throughout the resolution process
- Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
- Support basic user administration tasks such as password resets and access requests
- Support project work and assist with project delivery as needed
- Follow IT security, data protection, and best practice processes
- Actively engage in apprenticeship training and continuous professional development
Skills, Knowledge and Expertise
Essential:
- A genuine interest in IT and technology
- A positive, reliable, and eager-to-learn attitude
- Good communication skills and a customer-focused approach
- Ability to work well as part of a team and follow structured processes
Desirable:
- GCSEs (or equivalent) in Math's and English.
- Any prior exposure to IT, technology, or customer service (through education, work experience, or personal interest)
Benefits
- A fully funded Level 3 IT apprenticeship with protected learning time
- Hands-on experience in a professional IT Managed Services environment
- Mentoring and support from experienced IT professionals
- Regular training and development opportunities
- A supportive, inclusive workplace culture
- £17,000 PA
- Pension (if you choose to opt in)
- Life Assurance
- Critical Life Cover
- Gym Membership
- Eye and Dental Vouchers
- Breakfast/Lunch in office
- Perk Stack - Benefits platform
Ready to Apply? If you’re looking to kickstart your IT career in a supportive, forward-thinking company, we’d love to hear from you. This role is an apprenticeship position and is designed for individuals looking to learn, grow, and build a long-term career in IT support.
ITVET Support Apprenticeship - Information Communications Technician Level 3 in Bishops Stortford employer: Itvet
Contact Detail:
Itvet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITVET Support Apprenticeship - Information Communications Technician Level 3 in Bishops Stortford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings at their companies or can give you insider tips on how to ace your interview.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support questions and scenarios. This will help you feel more confident and ready to tackle any curveballs they throw your way.
✨Tip Number 3
Show your passion for tech! During interviews, share your personal projects or experiences with technology. Whether it’s fixing a friend's computer or building a website, let them see your enthusiasm for IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ITVET Support Apprenticeship - Information Communications Technician Level 3 in Bishops Stortford
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your interest in IT. We love candidates who are eager to learn and grow in this field.
Tailor Your Application: Make sure to customise your CV and cover letter for the ITVET Support Apprenticeship. Highlight relevant skills and experiences that align with the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as this is key in IT support!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Itvet
✨Know Your IT Basics
Brush up on fundamental IT concepts and terminology. Since this role involves first-line support, being familiar with common hardware and software issues will help you impress the interviewers.
✨Show Your Enthusiasm
ITVET is looking for someone passionate about technology. Be sure to express your genuine interest in IT and share any relevant experiences, whether from school projects or personal interests, to demonstrate your eagerness to learn.
✨Practice Communication Skills
As you'll be communicating with clients, practice explaining technical concepts in simple terms. Role-play potential scenarios where you might need to assist a user, showcasing your customer-focused approach.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company culture. You might ask about the training process or how the team collaborates on projects.