At a Glance
- Tasks: Support client relationships by managing quotes, updates, and communication.
- Company: Join a supportive and inclusive workplace with a focus on teamwork.
- Benefits: Enjoy 33 days holiday, gym membership, and professional development opportunities.
- Other info: Collaborate across departments and enjoy a vibrant workplace culture.
- Why this job: Make a real impact in client relationships while gaining hands-on IT experience.
- Qualifications: Customer-focused, organised, and confident in communication.
The predicted salary is between 25000 - 27000 £ per year.
We are seeking a proactive, organised and customer-focused Client Relationship Admin to play an important role in keeping the client relationship process running smoothly. Working behind the scenes, this role will support the Senior Client Relationship Managers and Business Development Managers with day-to-day activity, including client administration, quote processing, CRM updates, follow-ups and cross-department coordination. You will play a key part in the smooth running of the client relationship process, helping the client-facing team stay organised, responsive and focused on their clients. By managing the detail behind quotes, purchase orders, renewals, CRM records, internal handovers and follow-up actions, you will help ensure work moves efficiently from request through to delivery.
Key Responsibilities
- Client & Commercial Support: Support Senior Client Relationship Managers and Business Development Managers by preparing, processing and managing quotes, revisions and purchase orders. Gather pricing, support renewals and help keep client agreements, records and commercial information accurate and up to date. Follow up on outstanding actions, opportunities and client requests to help keep day-to-day activity moving.
- Client Communication: Provide clear, professional and timely updates to clients by phone, video call and email. Represent ITVET in a warm, friendly and people-first way.
- CRM & Administration: Maintain accurate CRM records, opportunities, notes and client information. Support with budgeting, reporting and commercial administration activities. Keep documentation organised, current and easy for the wider team to use.
- Team Collaboration: Work across departments including Sales, Finance, Service Desk and Projects to keep client activity joined up and moving forward. Support strong client outcomes by being reliable, organised and proactive.
Skills, Knowledge and Expertise
- Customer-focused with a genuine people-first approach.
- Confident communicating with clients and teammates.
- Highly organised, accurate and able to manage multiple priorities.
- Proactive, dependable and comfortable taking ownership of follow-ups.
- Keen interest in technology and how it supports clients.
- Experience in an MSP or technology services environment is desirable.
Benefits
- A supportive, inclusive workplace culture.
- Pension.
- Life Assurance.
- Critical Life Cover.
- 33 Days Holiday.
- Gym Membership.
- Eye and Dental Vouchers.
- Breakfast/Lunch in office.
- Perk Stack - Benefits platform.
- Hands-on experience in a professional IT Managed Services environment.
- Mentoring and support from experienced IT professionals.
- Regular training and development opportunities.
- Employee Assistance Programme.
- Social Events.
Client Relationship Support in Bishops Stortford employer: Itvet
ITVET in Bishops Stortford is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where your contributions directly impact client satisfaction and service delivery. With a focus on nurturing relationships and providing meaningful support, ITVET fosters an environment that encourages innovation and professional advancement, making it an ideal place for those looking to thrive in the IT Managed Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Support in Bishops Stortford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Itvet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Itvet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Support in Bishops Stortford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Itvet:Your cover letter is your chance to shine! Tell us why you want to work at Itvet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Itvet!
How to prepare for a job interview at Itvet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
