At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a supportive and inclusive workplace with a focus on growth.
- Benefits: Enjoy 33 days holiday, gym membership, and a range of perks.
- Other info: Gain hands-on experience and mentorship from industry professionals.
- Why this job: Make a real impact by enhancing client experiences in IT services.
- Qualifications: Strong relationship-building skills and experience in Managed Service Providers.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a proactive and client-focused Client Relationship Manager to own and manage relationships with a portfolio of clients. In this role, you will be responsible for maintaining strong client relationships, ensuring services meet agreed expectations, and acting as a trusted point of contact for advice and guidance. You will work closely with internal teams to coordinate delivery, monitor client satisfaction, and identify appropriate improvements to client environments, balancing client needs with commercial responsibility.
Key Responsibilities
- Own and manage a portfolio of assigned clients.
- Develop a strong understanding of:
- Client business operations and priorities
- Stakeholders and decision-makers
- Budget cycles and constraints
- Maintain a working understanding of each client’s IT environment, including:
- Connectivity and network overview
- End-user devices and lifecycle
- Cloud services and third-party applications
- Conduct structured client reviews (remote and in-person).
- Monitor client sentiment and satisfaction.
- Identify and recommend appropriate improvements to client environments.
- Manage onboardings for assigned clients.
- Ensure clients meet ITVET Minimum Security Standards.
- Follow opportunities through from recommendation to delivery.
- Maintain accurate CRM and EDM data.
- Liaise with Service Desk, Projects, and Consultancy teams to ensure joined-up delivery.
- Act as an escalation point for client concerns where required.
Skills, Knowledge and Expertise
- Confident relationship builder.
- Commercially aware but client-first.
- Comfortable discussing risk, budget, and priorities.
- Strong organisational and communication skills.
- Experience working in a Managed Service Provider environment.
Benefits
- A supportive, inclusive workplace culture
- Pension
- Life Assurance
- Critical Life Cover
- 33 Days Holiday
- Gym Membership
- Eye and Dental Vouchers
- Breakfast/Lunch in office
- Perk Stack - Benefits platform
- Hands-on experience in a professional IT Managed Services environment
- Mentoring and support from experienced IT professionals
- Regular training and development opportunities
- Employee Assistance Programme
- Social Events
Client Relationship Manager in Bishops Stortford employer: Itvet
ITVET in Bishops Stortford is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where your contributions directly impact client satisfaction and service delivery. With a focus on nurturing relationships and providing meaningful support, ITVET fosters an environment that encourages innovation and professional advancement, making it an ideal place for those looking to thrive in the IT Managed Services sector.
