Itv is seeking an Viewer Advocacy Operations Manager to bridge our internal operations with outsourced BPO partners in London. You will manage day-to-day and weekly performance of vendor teams, ensuring SLAs, quality standards, and customer experience goals are met while holding vendor Site Operations Managers accountable.
You will drive rapid, tactical improvements on the floor, monitor intraday metrics, and lead weekly reviews to address target misses.
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Viewer Advocacy Operations Lead | Vendor Performance employer: ITV
ITV is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. As a Data Insights Analyst, you will have access to cutting-edge tools and resources, alongside opportunities for professional growth and development within a leading media organisation. With a focus on employee well-being and a commitment to diversity, ITV provides a rewarding environment where your contributions directly impact audience engagement and content strategy.
