At a Glance
- Tasks: Shape digital experiences for one of the world's largest television catalogues.
- Company: Join a leading media company at the forefront of digital innovation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on creativity and continuous improvement.
- Why this job: Make a real impact on how audiences engage with world-class content.
- Qualifications: Experience in UX design and a passion for user-centred solutions.
The predicted salary is between 55000 - 65000 £ per year.
- Description
- Workplace: White City, London - 3 days a week in the office
The role
As Senior Digital Experience & UX Executive, you'll play a key role in shaping how buyers discover, experience and engage with one of the world’s largest television catalogues.
Working across Marketing, Product and Technology, you'll continuously improve customer journeys through user-centred design, customer insight and product optimisation.
You'll own small to medium-sized product initiatives, support larger strategic programmes, and work closely with Marketing, Sales, Technology and Content teams to deliver digital experiences that support commercial growth.
This role is ideal for someone who enjoys combining product thinking, user experience, customer insight and creativity to solve customer problems and shape the future of ITV Studios' digital experiences.
Main responsibilities
Championing the user, collaborating closely with the Senior Digital Product Manager, Technology Manager, and development squad, ensuring our designs are innovative, effective, and deeply user-centred with highly engaging user journeys.
Your duties will include
Strategic Design
Own the end-to-end design process, from deep user research and problem definition to high-fidelity mock-ups, requirements definition (as Epics and User Stories) and developer hand-off and subsequent QA testing.
Be the voice of the customer, articulating design decisions through user insight, commercial value and evidence-based recommendations.
Collaborative Agile Squad Integration
Thrive within an agile product squad, balancing user needs with commercial business objectives.
Work seamlessly with product owners, technology teams and development partners, ensuring smooth design implementation and high quality delivery.
Systematic & User-Centric Approach
Apply a rigorous, systematic approach to design, leveraging our existing design system and partners.
Iterate based on user feedback, ensuring the product is intuitive, accessible, and commercially effective and engaging.
- Catalogue Experience & Optimisation
- Own the continuous optimisation of the ITV Studios Catalogue Experience across itvstudios. com and Watch Anywhere.
- Champion customer-first thinking and shape editorial experiences that improve discovery, engagement and commercial impact.
- Support the evolution of homepage experiences, genre destinations, collections and programme pages, ensuring the catalogue continues to evolve alongside changing customer needs and commercial priorities.
- Partner with Marketing, Sales & Product teams to develop best practice for customer journeys, digital merchandising and catalogue experiences.
- Identify opportunities to improve customer journeys through experimentation, customer insight and UX thinking.
- Balance UX best practice with strong editorial judgement, ensuring customer journeys reflect commercial priorities while maintaining a premium catalogue experience.
- UX,
- Product Design & Delivery
- Champion user-centred design across ITV Studios' digital products.
- Create wireframes, customer journeys, prototypes and user flows that support new product initiatives and continuous improvement.
- Manage project plans, timelines and stakeholder communication throughout delivery.
- Support larger strategic programmes led by the Digital Products Manager, taking ownership of individual workstreams while contributing to sprint planning, backlog refinement and roadmap execution.
- Product Quality & Optimisation
- Own quality assurance across ITV Studios' digital products, ensuring new functionality is thoroughly tested prior to release.
- Coordinate functional, regression and user acceptance testing, troubleshoot issues and support successful product releases.
- Use analytics, customer behaviour and user research to identify opportunities that improve customer engagement and product performance.
- Translate insight into recommendations that influence future roadmap priorities.
- Catalogue Content Strategy
- Champion structured catalogue content, metadata and editorial quality, supporting Catalogue Content Excellence and future Content Hub integration to improve content quality, reduce duplication and create shared value across the business.
- Work collaboratively with Marketing, Content and Technology teams to improve content governance and support a connected catalogue ecosystem.
- Support initiatives that improve reusable content, metadata and system integration.
Own the end-to-end delivery of small to medium-sized product initiatives, managing requirements, timelines, stakeholders, testing and successful implementation
- Collaboration & Innovation
- Act as the customer experience champion throughout product development, ensuring every enhancement improves the buyer journey while supporting commercial objectives.
- Build strong relationships across Marketing, Sales, Technology and Content to deliver connected digital experiences.
- Champion collaboration, innovation and continuous improvement, bringing fresh thinking and emerging technologies into future product development.
Skills you’ll need
- (minimum criteria)
- Proven experience designing customer-facing digital experiences, ideally within a B2B, Saa S, media or content-rich environment.
- A compelling portfolio showcasing your expertise in end-to-end Product Design & Delivery, highlighting problem-solving, user-centricity, simplicity and visual excellence.
- Experience working on websites, digital products or customer-facing digital experiences.
- Strong UX knowledge and expertise in user-centred design, accessibility and responsive design.
- Proficiency in design, wireframing and prototyping tools (Figma or similar).
- Experience delivering digital projects or product enhancements from concept through to implementation.
- Experience managing quality assurance, usability testing and product testing.
- Strong analytical and problem-solving skills, with the ability to translate customer insight into product improvements.
- Experience working collaboratively within cross-functional product teams to deliver customer-focused digital products that support commercial growth.
- Experience coordinating multiple workstreams and managing competing priorities.
- Excellent stakeholder management, communication and presentation skills.
- A creative, curious and innovative mindset with a passion for design, technology and continuously improving customer experiences.
- Other things we’re looking for
- (key criteria)
- Experience working within Agile product teams (Scrum/Kanban).
- Experience using Jira, Confluence or similar product management tools.
- Knowledge of GA4, digital analytics or product analytics.
- Understanding of CMS platforms, structured content and metadata.
- Experience using Google Workspace productivity tools.
- Experience using a range of modern design and prototyping tools.
- Experience working with AI-enabled tools and emerging digital technologies.
- Interest in television, streaming or entertainment.
Why Join Us
This is a unique opportunity to help shape the future of one of the world’s largest television catalogues.
You'll work at the intersection of Product, Marketing and Technology, influencing how global buyers discover and engage with world-class content while helping define the next generation of ITV Studios’ digital products.
Senior Digital Experience & UX Executive employer: ITV
At ITV, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our White City, London office. As a Junior Platform Engineer, you'll benefit from a supportive environment that encourages professional growth through mentoring and coaching opportunities, while also enjoying the flexibility of hybrid working. Join us to be part of a team that values your contributions and is committed to developing cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Experience & UX Executive
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at ITV for a Senior Digital Experience & UX Executive, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like ITV before they go live!
We think you need these skills to ace Senior Digital Experience & UX Executive
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Digital Experience & UX Executive at ITV, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work ITV does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to ITV. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at ITV.
How to prepare for a job interview at ITV
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with ITV, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. ITV might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at ITV!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what ITV is looking for.
