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- Tasks: Manage and enhance ITV’s Rightsline and Alliant platforms for global content licensing.
- Company: Join ITV, a leading media company with a dynamic and innovative culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of media transformation and make a real impact in the industry.
- Qualifications: 5+ years in application support with hands-on experience in Rightsline and Alliant.
- Other info: Collaborative environment with a focus on emerging technologies and continuous improvement.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Join to apply for the Senior Application Support Specialist role at ITV. Workplace: ITV White City, London – Hybrid; expected 3 days in the office. Closing Date: 27th November 2025.
We’re looking for an experienced Rightsline & Alliant Application Specialist to join our ProdSecOps team within ITV Studios Technology. This is a key role within our Global Partnerships transformation programme, focused on managing and enhancing ITV’s Rightsline (Rights Management & Licensing) and Alliant (Royalties Management) platforms. These systems are integral to how ITV licenses and distributes content across the world; your expertise will ensure they continue to deliver maximum value, reliability, and insight for the business.
Working as part of a cross‑functional team, you’ll oversee application configuration, integrations, and continuous improvement across the connected ecosystem; including Salesforce, Marketing Cloud, Ironclad CLM, Content Hub, GCP, and Tableau. You’ll collaborate closely with both business and technical stakeholders, ensuring seamless system performance and high‑quality data that enables growth, compliance, and operational excellence. This is an exciting opportunity for someone who combines strong hands‑on platform experience with business acumen and a passion for supporting transformation in the media and entertainment industry.
Responsibilities:- Manage change and maintenance (with data and architecture teams) of Rightsline, Alliant and Data (GCP) solution designs, integrations and data models.
- Collaborate with engineering, data, and product teams to integrate Rightsline & Alliant with ITV’s ecosystem (Salesforce, Content Hub, Ironclad CLM, ERP, analytics, AI, and automation).
- Stay up‑to‑date with ecosystem development, including Rightsline & Alliant product roadmap, integration release updates and best practices.
- Support TechOps strategies to reduce manual processes and improve efficiency across the business.
- Partner with users and stakeholders to identify opportunities for system and process improvements.
- Work with stakeholders and cross‑functional teams to lead Rightsline related change and projects from inception to delivery, including testing (UAT/OAT).
- Coordinate release planning and manage dependencies across teams.
- Act as a subject matter expert for business users, advising on the best use of Rightsline and Alliant functionality.
- Troubleshoot and resolve support issues, working within Agile Scrum and Kanban frameworks.
- Optimise platform performance and drive continuous improvement.
- Develop and execute QA and automation models to maintain high‑quality releases.
- Support product testing and validation activities, ensuring quality and compliance.
- Manage vendor relationships and environment maintenance.
- Champion data accuracy and quality across all systems.
- Develop and maintain Tableau dashboards and self‑service analytics tools.
- Work with business teams to ensure master and transactional data integrity.
- Develop and enforce governance policies to standardise processes across teams and ensure compliance (e.g. Legal and Security, GDPR, NIST, ISO27001, UK Cyber Essentials).
- Support technology operations for the integrated Global Partnerships platform.
- Manage support requests, ensuring timely resolution and stakeholder communication.
- Participate in service reviews and training sessions as a subject matter expert.
- Support ITIL‑aligned resilience and maintenance practices, including backup, recovery and observability.
- System performance and security observability and threat detection as part of the overall ProdSecOps tribe responsibilities.
- At least 5+ years’ experience in application support, configuration, or systems management, ideally within media, rights management, or SaaS platforms.
- Hands‑on experience with Rightsline and preferably Alliant platforms.
- Strong understanding of the configuration capabilities, data models and integrations within Rightsline & Alliant.
- Proven ability to deliver and support enterprise SaaS implementations across functions such as Sales, Rights, Royalties and Licensing.
- Familiarity with Salesforce, Ironclad CLM and Marketing Cloud advantageous.
- Experience managing change and release cycles within Agile or ITIL frameworks.
- Proficiency with Jira, Confluence, Slack and Google Suite.
- Excellent analytical, organisational and troubleshooting skills.
- Comfortable collaborating across global time zones and supporting diverse user groups.
- Strong communication and stakeholder management skills, with the ability to simplify complex technical concepts.
- Proactive, self‑motivated, and comfortable owning tasks end‑to‑end.
- Highly detail‑oriented with a structured approach to documentation and delivery.
- Experience working in a fast‑paced, matrix organisation with competing priorities.
- Curiosity and enthusiasm for emerging technologies; particularly AI, automation and cloud solutions (AWS, GCP).
- SQL, scripting or data analysis skills would be a distinct advantage.
- A genuine passion for the media industry, rights management and digital transformation.
Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested. Referrals increase your chances of interviewing at ITV by 2x.
Senior Application Support Specialist employer: ITV
Contact Detail:
ITV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the media and tech industry, especially those who work at ITV or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching ITV's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your passion for the media industry and how your skills can contribute to their goals.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and continuous improvement, be ready to discuss past experiences where you’ve successfully resolved issues or optimised processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ITV.
We think you need these skills to ace Senior Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Support Specialist role. Highlight your experience with Rightsline and Alliant, and don’t forget to showcase your hands-on platform expertise and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the media industry and how your skills align with ITV's goals. Be sure to mention your experience in application support and your understanding of the systems involved.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's troubleshooting issues or optimising platform performance, we want to see your analytical and organisational skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and ensures your application goes straight to the right people. Don’t wait too long, though – apply as soon as you can!
How to prepare for a job interview at ITV
✨Know Your Platforms Inside Out
Make sure you have a solid understanding of Rightsline and Alliant. Brush up on their functionalities, integrations, and how they fit into ITV's ecosystem. Being able to discuss specific features and improvements will show your expertise and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled support issues in the past, especially within Agile or ITIL frameworks. Highlight your troubleshooting process and any successful outcomes. This will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly with Stakeholders
Practice simplifying complex technical concepts for non-technical stakeholders. You might be asked to explain how certain changes will impact the business, so being able to communicate clearly and confidently is key.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in media technology, particularly around AI and cloud solutions. Showing that you're proactive about learning and adapting to new technologies will set you apart as a candidate who’s genuinely passionate about the industry.