Operations Support

Overview

Join to apply for the Operations Support role at ITV.

Workplace: ITV Preston – expectation is 5 days in the office per week.

Closing Date: 29 September 2025

The team

Based in Preston, the ITV Pensions team supports colleagues’ futures. We are a close-knit, knowledgeable group responsible for the smooth day-to-day running of the ITV Pension Scheme, ensuring our members are supported every step of the way. We work with the Trustees of the ITV DC Plan and our administration provider to deliver a service that is efficient and genuinely valued by our members. The team emphasizes collaboration, care, and continuous improvement, and no two days are the same.

The role

We’re looking for an energetic and highly organised individual to join our team in a permanent capacity as our dedicated Operations Support, reporting directly to the PA & Pensions Support Manager. This is a key role at the heart of our operations, offering a mix of responsibility, variety, and daily interaction across teams. You’ll coordinate office processes, manage communications, and support both senior management and operational staff.

This role is fast-paced and deadline-driven. It requires someone who thrives on juggling priorities. If you’re a natural multi-tasker with a sharp eye for detail, excellent organisation skills, and the ability to stay calm under pressure, we’d like to hear from you.

Essential experience includes a background in a similar role, proficiency with Microsoft Word and Excel, and strong written and verbal communication skills. A professional phone manner and the ability to hit the ground running are must-haves.

Day-to-day responsibilities

• Act as the first point of contact for incoming calls, emails, and general enquiries from pension customers — prioritising and responding where appropriate
• Manage all incoming and outgoing post
• Use document imaging and our pensions workflow system for processing admin tasks and documentation
• Provide hands-on support to management and contribute to a positive, efficient office culture
• Organise meetings, prepare documents, and support team logistics
• Oversee office supplies and liaise with suppliers when needed
• Maintain structured filing and archiving systems
• Support new team member inductions
• Help ensure the office environment is well-maintained and running smoothly
• Liaise with stakeholders, managing agents, and the ITV Safety team when required

Skills and qualifications (minimum criteria)

• Experience coordinating a busy team in an office environment
• Previous phone customer service experience
• Experience handling a variety of administrative tasks
• Availability to work in the office 5 days per week (may be reviewed later)

Other key criteria

• Exceptional written and verbal communication skills
• Ability to thrive in a fast-paced, deadline-driven environment, remaining calm under pressure
• Strong multitasking skills with the ability to manage a diverse workload
• Experience in a similar administrative role with excellent IT proficiency
• Proficient with Microsoft Office, especially Word and Excel
• Attention to detail, ability to work independently, meet deadlines, and stay organised
• Professional and confident telephone manner
• Strong organisational and time management skills
• Strong interpersonal skills and the ability to build relationships with colleagues and stakeholders
• Self-motivated and proactive with a solution-focused mindset
• Adaptable and level-headed when dealing with unexpected challenges
• Process-driven with the ability to identify and implement improvements to enhance efficiency

Note: Occasionally, we may receive a very large volume of applications, which may close earlier than the stated closing date. We encourage you to apply as soon as possible if interested.