At a Glance
- Tasks: Map workflows, translate business needs into technical stories, and manage agile delivery.
- Company: Join ITV Studios' Zoo 55 Tech Squad, a leader in digital media innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on creativity and collaboration.
- Why this job: Be at the forefront of media technology and make a real impact on global platforms.
- Qualifications: Experience in technical business analysis and agile delivery management is essential.
The predicted salary is between 52650 - 64350 £ per year.
Department: ITV Studios | Global Partnerships (Zoo 55 Tech Squad)
Contract Type: 12-Month Fixed-Term Contract (FTC)
Location: White City, London | Hybrid - 3 days on site
Hiring Range: £55,000 – £65,000
About Zoo 55
Zoo 55 is an ITV Studios company established to drive global audience expansion and commercial growth across the digital media ecosystem. Operating at the intersection of content, culture, and technology, Zoo 55 creates, curates, and distributes ITV Studios’ iconic IP across four core pillars: FAST & DTC, Social Video, Gaming & Gambling (including Metavision), and Digital Marketing. Joining Zoo 55 means working in an agile, high-velocity environment alongside industry-leading creative and technical talent to scale world-class media platforms globally.
The Team
Global Partnerships Technology works in direct alignment with Zoo 55 to build the next generation of scalable media distribution platforms. The Zoo 55 Tech Squad is a dedicated delivery team established to industrialise foundational media workflows, eliminate manual operational drag, and build the scalable infrastructure required to support expanding global media operations. The team is responsible for delivering Phase 1 technical enhancements, including a Central Work Board, Cloud NAS infrastructure, an Ingest Portal, and automated pre-match media scripting.
The Role
Agile professionals and technical analysts across ITV are accountable for helping to validate whether we are working on the right goals in the right way. Combining technical business analysis with agile delivery management, this role bridges business operations and platform engineering. Working directly with Zoo 55 leads and Group Technology engineers, the role-holder will map operational workflows, translate business pain points into executable technical user stories, and manage day-to-day sprint delivery for the dedicated Zoo 55 delivery backlog.
Main Responsibilities
- Requirements & Process Mapping: Map as-is and to-be operational workflows across media ingest, social video, and asset distribution, capturing clear business requirements.
- User Story & Backlog Creation: Translate operational pain points into detailed functional specifications, acceptance criteria, and executable Jira epics/stories for platform engineers.
- Workflow Tool Configuration: Configure digital workspaces (e.g. Monday.com tracking boards) and assist with everyday operational tooling governance.
- Enterprise Change Requests (CRs): Define functional requirements and draft Change Requests (CRs) for upstream enterprise systems (such as Rightsline and Salesforce).
- Delivery Management: Responsible for the end-to-end delivery and day-to-day management of the Zoo 55 team's backlog using agile methodologies.
- Agile Events: Run agile events including sprint planning, retrospectives, backlog refinement, and daily standups.
- Blocker Removal: Day-to-day priority setting for the team, ensuring team members remain motivated and able to deliver by removing technical and operational blockers where they arise.
- Agile Metrics: Use data-driven agile metrics such as velocity and burndown charts in Jira to track and improve team performance and predictability.
- Stakeholder Engagement: Provide timely and regular communication with stakeholders across Group Technology and Zoo 55, highlighting dependencies, risks, and mitigations.
- Dependency Coordination: Manage work and dependencies across internal ITV teams and external partner vendors.
- Service Transition: Ensure delivered work across the Central Work Board and Ingest Portal is appropriately documented and transitioned to operational teams.
- Delivery Governance: Track project deliverables to ensure resource utilisation remains efficient and aligned with approved squad delivery plans.
Skills You’ll Need (Minimum Criteria)
- Extensive experience as a Technical Business Analyst, Agile BA, or Delivery Manager in a software or media delivery environment.
- Proven experience in business process mapping (BPM), requirements gathering, and writing detailed user stories with clear acceptance criteria.
- Experience running agile delivery rituals (Scrum/Kanban) and using Jira/Confluence to manage backlogs and track delivery velocity.
- Ability to liaise effectively between non-technical operational stakeholders and platform/cloud engineers.
- Capable of managing technical work and dependencies across internal teams and external partner vendors.
Other Things We’re Looking For (Key Criteria)
- Demonstrable Media industry experience is preferred.
- Business Analysis accreditations (BCS) or Agile/Scrum accreditations (PSM/CSM, AgilePM, ICP-ACC).
- Passionate about technology with excellent organisational, analytical, and communication skills.
- Familiarity with digital media workflows, cloud storage (Cloud NAS), or digital asset management platforms.
Technical Business Analyst (Agile Delivery) in London employer: ITV
ITV is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. As a Data Insights Analyst, you will have access to cutting-edge tools and resources, alongside opportunities for professional growth and development within a leading media organisation. With a focus on employee well-being and a commitment to diversity, ITV provides a rewarding environment where your contributions directly impact audience engagement and content strategy.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst (Agile Delivery) in London
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Technical Business Analyst (Agile Delivery) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at ITV.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at ITV and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at ITV
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If ITV uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
