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- Tasks: Lead the strategy for ITSM/ESM and manage the FreshService platform.
- Company: Join a leading media company with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Shape the future of IT service management and enhance user experience.
- Qualifications: Experience in IT service management and an ITIL certification required.
- Other info: Collaborate with stakeholders and lead a small team for operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
A leading media company is seeking a skilled ITSM/ESM Platform Manager to drive strategy and oversee the FreshService environment. In this role, you will define the product vision while coordinating with stakeholders to balance priorities.
Key responsibilities include:
- Managing suppliers
- Leading a small team
- Ensuring operational performance
Candidates should have experience in IT service management and an ITIL certification. This role offers the opportunity to work in a dynamic environment with a focus on user experience and continuous improvement.
ITSM Product Lead: Automation & FreshService in London employer: ITV
Contact Detail:
ITV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Product Lead: Automation & FreshService in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in ITSM or ESM roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with IT service management and automation. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've driven strategy and improved user experience in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace ITSM Product Lead: Automation & FreshService in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT service management background and any relevant ITIL certification to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the ITSM Product Lead role. Share specific examples of how you've driven strategy and improved user experience in previous roles.
Showcase Your Team Leadership Skills: Since this role involves leading a small team, don’t forget to mention your leadership experience. We want to see how you’ve motivated others and managed projects effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ITV
✨Know Your ITSM Inside Out
Make sure you brush up on your IT service management knowledge, especially around FreshService. Be ready to discuss how you've previously driven strategy and improved user experience in similar roles.
✨Showcase Your Leadership Skills
Since you'll be leading a small team, prepare examples of how you've successfully managed teams in the past. Highlight your approach to balancing priorities and coordinating with stakeholders to achieve operational performance.
✨Get Familiar with ITIL Principles
As an ITIL certified candidate, be prepared to discuss how you've applied ITIL principles in real-world scenarios. This will demonstrate your understanding of best practices in IT service management and how they can benefit the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges with their FreshService environment. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
