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- Tasks: Enhance the FreshService platform and optimise service management processes.
- Company: Leading media organisation with a focus on innovation.
- Benefits: Dynamic work environment and collaboration across multiple teams.
- Why this job: Join a forward-thinking team and make a real impact in IT service management.
- Qualifications: Experience in ITIL practices and tool integration skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading media organization is seeking an ITSM Engineer to enhance their FreshService platform. The role includes responsibilities such as managing multi-workspace environments and optimizing service management processes. Ideal candidates will have experience in ITIL practices and should be adept at integrating various tools to improve service quality. This position offers a dynamic work environment with opportunities to collaborate across multiple teams.
ITSM Product Engineer, Technology — AI & Automation in London employer: ITV
Contact Detail:
ITV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Product Engineer, Technology — AI & Automation in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in ITSM or at the company you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to discuss specific projects where you've optimised service management processes or integrated tools. Real examples make a lasting impression.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest in AI and automation within ITSM. Being knowledgeable about current technologies will not only boost your confidence but also show potential employers that you're passionate about the field.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents. Plus, it shows us you’re genuinely interested in joining our team!
We think you need these skills to ace ITSM Product Engineer, Technology — AI & Automation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL practices and any relevant tools you've integrated. We want to see how your skills align with enhancing the FreshService platform!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about service management and how you can optimise processes. Show us your personality and enthusiasm for the role!
Showcase Your Collaboration Skills: Since this role involves working across multiple teams, mention any past experiences where you successfully collaborated with others. We love seeing teamwork in action!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at ITV
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in relation to service management processes. This will show that you understand the framework and can effectively enhance their FreshService platform.
✨Showcase Your Tool Integration Skills
Prepare examples of how you've integrated various tools to improve service quality in previous positions. Highlight specific tools you've worked with and the impact your integrations had on efficiency and user satisfaction. This will demonstrate your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with Multi-Workspace Environments
Since the role involves managing multi-workspace environments, be ready to discuss your experience in this area. Think about challenges you've faced and how you overcame them. This will help you convey your capability to handle complex setups and collaborate across teams.
✨Emphasise Collaboration Skills
This position offers opportunities to work with multiple teams, so be prepared to talk about your collaboration experiences. Share specific instances where teamwork led to successful outcomes, and express your enthusiasm for working in a dynamic environment. This will show that you're not just technically skilled but also a great team player.
