Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise the FreshService platform while collaborating with diverse teams.
- Company: Join a leading media company with a vibrant and dynamic work culture.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in service management and enhance your IT skills.
- Qualifications: Experience with FreshService or similar platforms and strong problem-solving abilities.
- Other info: Exciting environment with plenty of room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading media company is seeking an ITSM Product Engineer to oversee their FreshService platform. This role will involve managing workspace functions, optimizing processes, and collaborating with various teams to implement new requirements.
Candidates should have experience with FreshService or similar environments, strong problem-solving skills, and a good understanding of ITIL practices. This position offers a dynamic work environment and the opportunity to enhance service management within the organization.
ITSM Platform Engineer – FreshService & Automation in London employer: ITV
Contact Detail:
ITV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Platform Engineer – FreshService & Automation in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with FreshService or ITSM. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with FreshService or similar platforms, make sure to highlight that in conversations. Share specific examples of how you've optimised processes or solved problems in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL practices. Be ready to discuss how you can apply these principles to enhance service management. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to check our website for the latest job openings! Applying directly through us not only shows your interest but also gives you a better chance of landing that interview.
We think you need these skills to ace ITSM Platform Engineer – FreshService & Automation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with FreshService or similar platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the ITSM Platform Engineer role and how you can contribute to optimising processes and collaborating with teams at our company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in dynamic environments like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ITV
✨Know Your FreshService Inside Out
Make sure you’re well-versed in FreshService and its functionalities. Familiarise yourself with its features, especially those related to workspace management and automation. This will not only help you answer technical questions but also show your genuine interest in the platform.
✨Brush Up on ITIL Practices
Since a good understanding of ITIL practices is crucial for this role, take some time to review the key concepts. Be prepared to discuss how you’ve applied these principles in past roles, as this will demonstrate your capability to enhance service management effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you’ve faced in previous positions and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process and problem-solving abilities.
✨Collaborate and Communicate
This role involves working with various teams, so be ready to discuss your experience in collaboration. Highlight instances where you’ve successfully worked with cross-functional teams to implement new requirements or optimise processes, showcasing your teamwork and communication skills.
