Identity Business Analyst

Workplace: White City, London or Media City, Manchester - 2 days a week in the office.The roleThe purpose of the role is (please describe in one or two paragraphs):The Identity team is responsible for the tools and services that enable users to gain access to the systems they need to perform their day to day activities. These tools include: Active Directory Okta Cyberark PAM Entra IDThese tools are our frontline protection capabilities and are critical to the secure running of our business within the UK and internationally.The team is accountable for all identity services including both project roadmap delivery and support, thereby operating in a DevOps capacity.As an integral member of the Identity team, the Business Analyst is a key facilitator in the definition and delivery of ITV’s Identity & Access Management and the integration of Applications & Services across ITV’s Divisional Units.The role will work closely with both the Identity Service Manager and Delivery Manager as well as the technical and project teams to ensure there is common understanding and joined up thinking within the team.The roleOrganise and facilitate requirements gathering sessions with technical teams and business stakeholders. Define functional, non functional requirements and produce requirements fit and gap analysis.Defining appropriate solution options and recommendations following a structured and analytical approach through identifying the problem to be solved with interviews, data analysis, processes analysis, and user needs analysis.Work with the Identity Service Manager, Delivery Manager and Technical leads to continuously review the Identity Roadmap and internal demand management, ensuring user requirements & use cases are thoroughly and accurately documented and delivered via Agile methodologies (Kanban).Maintain internal documentation relating to the implementation and operational management of Identity Products and Services. Define, facilitate, and drive periodic access review, certification, attestation processes.Perform or assist with acceptance testing, training, operational readiness activities, and support to ensure a complete application service is successfully delivered to the business.Working with Business Change Managers through implementation planning, training and communication, go-live transition and business adoption.Perform necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been metCommunicate using a variety of methods such as documents, diagrams, prototypes, story mapping, user stories and use cases. Perform necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been metCommunicate using a variety of methods such as documents, diagrams, prototypes, story mapping, user stories and use cases.Produce ad-hoc reports from data held in BigQuery and Splunk.Produce dashboards in Data Studio (previously Looker Studio) to help monitor identity metadataSkills you’ll need (minimum criteria)Experience of working within an agile project teamExperience of working closely with both technical experts and business stakeholders, and of being the conduit between these disciplinesExperience of working in an identity related role particularlyEntra and Okta products strongly desired but not requiredMedia industry experience preferred but not essentialStrong documentation skills eg. business requirements, process mapping, data modelsExperience of working with an agile product team (Sprint, Kanban) utilising tools such as Trello, Jira, Google workspace and Slack.Adept at presenting complex information simply, and in appropriate formats, to facilitate decision makingEnd user experience focused. Understands the importance of colleague feedback and measurement to inform solution development.Knowledge of analyst frameworks, business processes and business requirements methodologiesStrong spreadsheet skillsFamiliarity with big data models e.g.Big Query or SplunkFamiliarity with data visualisation tools e.g. Data Studio (prev. Looker Studio)Other things we’re looking for (key criteria)Excellent written and verbal communication skillsAble to build strong working relationships with team members and senior stakeholdersDemonstrates proactivity and a self-motivated approachApplies creative thinking to solution definitionAble to work across multiple work streams concurrently and adapt to changing business priorities.Your work matters to millions. Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV. ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com. Find out more about applying with a disability. * There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications. Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including: Flexible working with a range of options to suit everyoneGenerous holiday allowance, plus you can buy moreAnnual bonus opportunityCompetitive pension contributionSave as you earn - with an opportunity to buy ITV sharesWellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy lifeMore about our benefitsFull timePosting Date: 2026-09-07