At a Glance
- Tasks: Manage and enhance ITV’s Rightsline and Alliant platforms for global content licensing.
- Company: Join ITV, a leading media company with a dynamic and innovative culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on emerging technologies and continuous improvement.
- Why this job: Be at the forefront of media transformation and make a real impact in the industry.
- Qualifications: 5+ years in application support with hands-on experience in Rightsline and Alliant.
The predicted salary is between 56250 - 68750 £ per year.
Join to apply for the Senior Application Support Specialist role at ITV
Workplace: ITV White City, London – Hybrid; expected 3 days in the office.
Senior Rightsline & Alliant Application Specialist (GP Prod Sec Ops)
We’re looking for an experienced Rightsline & Alliant Application Specialist to join our Prod Sec Ops team within ITV Studios Technology.
This is a key role within our Global Partnerships transformation programme, focused on managing and enhancing ITV’s Rightsline (Rights Management & Licensing) and Alliant (Royalties Management) platforms.
These systems are integral to how ITV licenses and distributes content across the world; your expertise will ensure they continue to deliver maximum value, reliability, and insight for the business.
Working as part of a cross‑functional team, you’ll oversee application configuration, integrations, and continuous improvement across the connected ecosystem; including Salesforce, Marketing Cloud, Ironclad CLM, Content Hub, GCP, and Tableau.
You’ll collaborate closely with both business and technical stakeholders, ensuring seamless system performance and high‑quality data that enables growth, compliance, and operational excellence.
This is an exciting opportunity for someone who combines strong hands‑on platform experience with business acumen and a passion for supporting transformation in the media and entertainment industry.
Responsibilities
- Manage change and maintenance (with data and architecture teams) of Rightsline, Alliant and Data (GCP) solution designs, integrations and data models.
- Collaborate with engineering, data, and product teams to integrate Rightsline & Alliant with ITV’s ecosystem (Salesforce, Content Hub, Ironclad CLM, ERP, analytics, AI, and automation).
- Stay up‑to‑date with ecosystem development, including Rightsline & Alliant product roadmap, integration release updates and best practices.
- Support Tech Ops strategies to reduce manual processes and improve efficiency across the business.
- Business Alignment & Change Prioritisations
- Partner with users and stakeholders to identify opportunities for system and process improvements.
- Work with stakeholders and cross‑functional teams to lead Rightsline related change and projects from inception to delivery, including testing (UAT/OAT).
- Coordinate release planning and manage dependencies across teams.
- Act as a subject matter expert for business users, advising on the best use of Rightsline and Alliant functionality.
- Problem Resolution & Continuous Improvements
- Troubleshoot and resolve support issues, working within Agile Scrum and Kanban frameworks.
- Optimise platform performance and drive continuous improvement.
- Develop and execute QA and automation models to maintain high‑quality releases.
- Support product testing and validation activities, ensuring quality and compliance.
- Manage vendor relationships and environment maintenance.
- Data & Reporting
- Champion data accuracy and quality across all systems.
- Develop and maintain Tableau dashboards and self‑service analytics tools.
- Work with business teams to ensure master and transactional data integrity.
- Develop and enforce governance policies to standardise processes across teams and ensure compliance (e. g. Legal and Security, GDPR, NIST, ISO27001, UK Cyber Essentials).
- Service Management
- Support technology operations for the integrated Global Partnerships platform.
- Manage support requests, ensuring timely resolution and stakeholder communication.
- Participate in service reviews and training sessions as a subject matter expert.
- Support ITIL‑aligned resilience and maintenance practices, including backup, recovery and observability.
- System performance and security observability and threat detection as part of the overall Prod Sec Ops tribe responsibilities.
Skills you’ll need (minimum criteria)
- At least 5+ years’ experience in application support, configuration, or systems management, ideally within media, rights management, or Saa S platforms.
- Hands‑on experience with Rightsline and preferably Alliant platforms.
- Strong understanding of the configuration capabilities, data models and integrations within Rightsline & Alliant.
- Proven ability to deliver and support enterprise Saa S implementations across functions such as Sales, Rights, Royalties and Licensing.
- Familiarity with Salesforce, Ironclad CLM and Marketing Cloud advantageous.
- Experience managing change and release cycles within Agile or ITIL frameworks.
- Proficiency with Jira, Confluence, Slack and Google Suite.
- Excellent analytical, organisational and troubleshooting skills.
- Comfortable collaborating across global time zones and supporting diverse user groups.
- Other things we’re looking for (key criteria)
- Strong communication and stakeholder management skills, with the ability to simplify complex technical concepts.
- Proactive, self‑motivated, and comfortable owning tasks end‑to‑end.
- Highly detail‑oriented with a structured approach to documentation and delivery.
- Experience working in a fast‑paced, matrix organisation with competing priorities.
- Curiosity and enthusiasm for emerging technologies; particularly AI, automation and cloud solutions (AWS, GCP).
- SQL, scripting or data analysis skills would be a distinct advantage.
- A genuine passion for the media industry, rights management and digital transformation.
Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date.
We’d encourage you to apply as soon as possible if interested.
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Senior Application Support Specialist in England employer: ITV
At ITV, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our White City, London office. As a Junior Platform Engineer, you'll benefit from a supportive environment that encourages professional growth through mentoring and coaching opportunities, while also enjoying the flexibility of hybrid working. Join us to be part of a team that values your contributions and is committed to developing cutting-edge technology solutions.
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We think this is how you could land Senior Application Support Specialist in England
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We think you need these skills to ace Senior Application Support Specialist in England
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Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at ITV.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at ITV and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at ITV
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If ITV uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
