Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance the FreshService platform and optimise service management processes.
- Company: Leading media organisation with a focus on innovation.
- Benefits: Dynamic work environment and collaboration across multiple teams.
- Why this job: Join a team that values your skills in ITIL and tool integration.
- Qualifications: Experience in ITIL practices and strong integration skills.
- Other info: Exciting opportunities for professional growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading media organization is seeking an ITSM Engineer to enhance their FreshService platform. The role includes responsibilities such as managing multi-workspace environments and optimizing service management processes. Ideal candidates will have experience in ITIL practices and should be adept at integrating various tools to improve service quality. This position offers a dynamic work environment with opportunities to collaborate across multiple teams.
ITSM Product Engineer, Technology — AI & Automation in England employer: ITV
Contact Detail:
ITV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Product Engineer, Technology — AI & Automation in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve worked with ITIL practices or optimised service management processes, be ready to discuss specific examples. We want to hear how you made an impact!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d manage multi-workspace environments and integrate tools. Practising your answers can help you feel more confident during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ITSM Product Engineer, Technology — AI & Automation in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL practices and any relevant tools you've integrated. We want to see how your skills align with enhancing the FreshService platform!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about service management and how you can optimise processes. Show us your personality and enthusiasm for the role!
Showcase Your Collaboration Skills: Since this role involves working across multiple teams, mention any past experiences where you've successfully collaborated. We love seeing teamwork in action!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at ITV
✨Know Your ITIL Practices
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in previous roles, especially in relation to service management processes. This will show that you understand the framework and can effectively enhance their FreshService platform.
✨Showcase Your Tool Integration Skills
Prepare examples of how you've integrated various tools to improve service quality in past projects. Highlight specific tools you've worked with and the impact your integrations had on efficiency and user satisfaction. This will demonstrate your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with Multi-Workspace Environments
Since the role involves managing multi-workspace environments, it’s crucial to understand how these setups work. Be ready to discuss any relevant experiences you have and how you approached challenges in similar situations. This will help you stand out as a candidate who can hit the ground running.
✨Emphasise Collaboration Skills
This position offers opportunities to collaborate across multiple teams, so be prepared to talk about your teamwork experiences. Share specific instances where you successfully worked with different departments to achieve a common goal. This will highlight your ability to communicate and work well with others in a dynamic environment.
