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- Tasks: Lead a team to enhance our Enterprise Platform and manage daily operations.
- Company: Join a forward-thinking tech company in London, focused on innovation and collaboration.
- Benefits: Enjoy flexible working with 1-2 days in the office and a supportive culture.
- Why this job: Be part of a dynamic team driving continuous improvement and embracing new technologies.
- Qualifications: Experience in line management and knowledge of SRE and ITIL frameworks required.
- Other info: Ideal for those passionate about cloud technologies and fostering team development.
The predicted salary is between 48000 - 72000 £ per year.
Workplace: London, White City - expectation is 1-2 days in the office.
The Core Engineering and Operations Manager is a driving force behind the evolution of the Enterprise Platform, ensuring the platform and processes advance in line with business requirements. This senior role has accountability for the run function of the department, including:
- Incident
- Demand
- Service Request
As well as responsibility for:
- Continuous Improvement
The engineers work within an SRE environment but are governed through ITIL. It is for the Core Engineering and Operations Manager to bridge this gap, which will involve reporting and continuously improving processes. Whilst this is a fully non-technical role, a familiarity with the technology stack will help the role holder to guide the engineering team, by determining priorities, etc.
The core technology stack used by the team includes:
- AWS Infrastructure as a Service (IaaS) for Enterprise
- Azure Infrastructure as a Service (IaaS) for Enterprise
- GCP Infrastructure as a Service (IaaS)
- Windows Server workloads
- Windows VDI
- SQL workloads
- Linux workloads
- Commvault
- Jira
- LogicMonitor
- Puppet
- PowerShell
The role-holder is responsible for the day-to-day management of vendors, attending MSRs, managing contract renewals. The role-holder will also provide line management of the core engineering squad, a small team of highly skilled site reliability engineers, and the management of the non-technical operations team. In addition, the role involves managing the backlog of continuous improvement, scheduling this work alongside incident, demand, and service requests.
Main responsibilities:
- Provide line management to the Core Engineering Squad and operations team within Enterprise platforms; foster a kind, collaborative culture where individuals are valued and their skills recognized.
- Provide non-technical coaching and guidance to support team career development.
- Manage operational rotas, vendor relationships, contracts, and renewals.
- Define and prioritize continuous improvement backlog and epics.
- Participate in demand prioritization forums and schedule new demand.
- Manage suggestions from the Principal Engineer and escalate non-standard demand as needed.
- Collaborate with Product, Engineering, and Delivery teams on the product roadmap and operational planning.
- Handle operational escalations, compliance, lifecycle, and license management.
- Lead Core Engineering meetings, bridge SRE and ITIL practices, and drive process improvements.
- Prioritize urgent work, manage costs and forecasts, and coordinate with other technology teams.
- Lead demand discovery, manage application relationships, and organize team events and meetings.
Skills you’ll need (minimum criteria):
- Extensive experience in line management roles, preferably as an Operations or SRE manager.
- Proven ability to manage multiple projects within time and budget constraints.
- Strong stakeholder management skills and experience working with cloud-based teams.
- Deep knowledge of SRE and ITIL frameworks.
- Understanding of creative leadership, agile methodologies, and vendor management.
- Non-technical understanding of relevant technologies and contributing to roadmaps.
- Knowledge of lifecycle, demand, audit, compliance, and license management, and FinOps.
Other things we’re looking for (key criteria):
- Leadership that is empathetic, clear, and empowering, with a focus on team and customer feedback.
- Track record of delivering projects using agile and waterfall approaches, across technical and business teams.
- Exceptional organization, attention to detail, and ability to handle multiple issues.
- Passion for emerging Cloud and Automation technologies.
- Effective stakeholder engagement and communication skills.
- Adaptability to fast-paced environments and flexible working hours.
- Ability to balance technical and business considerations, with a proactive approach to improvements.
- Culture of transparency, knowledge sharing, and collective problem-solving.
Core Engineering and Operations Manager employer: ITV
Contact Detail:
ITV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Engineering and Operations Manager
✨Tip Number 1
Familiarise yourself with the core technology stack mentioned in the job description. Understanding AWS, Azure, GCP, and tools like Jira and PowerShell will help you engage more effectively during interviews and demonstrate your ability to bridge the gap between technical and non-technical teams.
✨Tip Number 2
Highlight your experience in line management and stakeholder engagement. Prepare specific examples of how you've fostered a collaborative culture and managed vendor relationships, as these are key aspects of the role that will resonate with the hiring team.
✨Tip Number 3
Showcase your understanding of SRE and ITIL frameworks. Be ready to discuss how you've applied these methodologies in previous roles, particularly in managing operational processes and driving continuous improvement initiatives.
✨Tip Number 4
Prepare to discuss your approach to agile methodologies and project management. The ability to balance multiple projects while maintaining attention to detail is crucial, so think of examples where you've successfully navigated similar challenges.
We think you need these skills to ace Core Engineering and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in line management roles, particularly in Operations or SRE management. Emphasise your ability to manage multiple projects and your strong stakeholder management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for emerging Cloud and Automation technologies. Discuss how your leadership style aligns with the company's culture of empathy and transparency, and provide examples of how you've successfully delivered projects using agile methodologies.
Showcase Relevant Skills: Clearly outline your deep knowledge of SRE and ITIL frameworks in your application. Mention your understanding of vendor management, lifecycle, demand, audit, compliance, and FinOps, as these are key criteria for the role.
Highlight Team Collaboration: Demonstrate your ability to foster a collaborative culture within teams. Provide examples of how you've supported team career development and managed operational rotas, as well as how you’ve engaged with stakeholders across technical and business teams.
How to prepare for a job interview at ITV
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Core Engineering and Operations Manager role. Familiarise yourself with the key responsibilities, such as managing the engineering squad and overseeing operational processes. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially in fostering a collaborative culture. Highlight examples where you've empowered your team and encouraged feedback, as this aligns with the company's values.
✨Demonstrate Stakeholder Management Skills
Be ready to provide examples of how you've effectively managed stakeholders in previous roles. Discuss your experience working with cloud-based teams and how you prioritised demands while balancing technical and business considerations.
✨Familiarise Yourself with Relevant Technologies
While the role is non-technical, having a basic understanding of the technology stack mentioned in the job description will be beneficial. Be prepared to discuss how this knowledge can help you guide the engineering team and improve processes.
