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For Companies At a Glance
- Tasks: Support and troubleshoot tech issues while collaborating with a dynamic team.
- Company: Join ITV, a leading media company focused on innovation and employee growth.
- Benefits: Enjoy flexible working, generous holidays, and wellbeing days.
- Why this job: Kickstart your career in tech with hands-on experience and personal development.
- Qualifications: Passion for technology and a positive attitude are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 800 - 1000 £ per month.
Workplace Technology is a pivotal department within ITV. The department is forever innovating to ensure that ITV employees have the best systems and tools available. The role will require you to work collaboratively with other Workplace Technology teams to resolve incidents and deliver on requests. You will be brought on the journey to deliver the Workplace Technology strategy and roadmap which will provide ample opportunity for your own personal growth and development.
Responsibilities
- Take ownership of incidents and see them through to completion with assistance from other members of the team.
- Troubleshoot, support and provide information to assist in incident resolution.
- Able to translate technical implementations into business friendly explanations and to demo functionality.
- Encourage and foster feedback from stakeholders and peers.
- Contribute towards documentation and process creation.
- Create material to allow end-users to self-serve.
- Providing direct end user support with exceptional customer service skills.
Qualifications / Eligibility
- A clear understanding & passion for the apprenticeship role you are applying for as well as ITV.
- Have a willingness to learn new skills with the appropriate training.
- Demonstrate a 'can do' attitude.
- You will be friendly and approachable, respectful to all of your ITV colleagues.
- You’ll have the ability to maintain a positive attitude, even when under pressure and working to deadlines.
- GCSE Grades (or equivalent) C/4 or above in English and Maths plus 2 other subjects.
- You have lived within the UK/EEA for a minimum of 3 years consecutively.
- You meet the entry criteria for the apprenticeship as listed above.
- You have not completed a degree/same level qualification in a similar subject to the role you are applying for.
- You cannot have achieved the qualification already and you must not already be in full time education at the point of enrolment.
- There is no upper age limit to an Apprenticeship.
Benefits
- Flexible working with a range of options to suit everyone.
- Generous holiday allowance.
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life.
- In the Bag - Save money whenever you shop online and in store at over 850 retailers.
- Annual bonus opportunity.
- Competitive pension contribution.
- Save as you earn - with an opportunity to buy ITV shares.
ITV Apprentice- Digital Support Technician in Leeds employer: ITV Consumer Limited 2024
Contact Detail:
ITV Consumer Limited 2024 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITV Apprentice- Digital Support Technician in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former ITV employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Digital Support Technician role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to technology and customer service. We recommend doing mock interviews with friends or family to build your confidence. Remember, showing your passion for tech is key!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss how you would handle specific technical issues. Use examples from your past experiences to demonstrate your ability to troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ITV team. Good luck, we believe in you!
We think you need these skills to ace ITV Apprentice- Digital Support Technician in Leeds
Some tips for your application 🫡
Show Your Passion for Technology: Make sure to highlight your enthusiasm for technology in your application. We want to see that you’re not just applying for the sake of it, but that you genuinely care about the role and the impact it can have at ITV.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. Remember, you’ll need to translate technical stuff into business-friendly language!
Demonstrate Your Team Spirit: Since this role involves working closely with others, show us how you’ve collaborated in the past. Share examples of teamwork and how you’ve contributed to group success – we love a good team player!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ITV Consumer Limited 2024
✨Know Your Tech
Brush up on your technical knowledge related to digital support and workplace technology. Be ready to discuss any relevant tools or systems you’ve used, and think about how you can explain complex tech concepts in simple terms. This will show that you can bridge the gap between tech and business.
✨Show Your Customer Service Skills
Since this role involves providing end-user support, be prepared to share examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or helped someone understand a technical problem.
✨Demonstrate Your Team Spirit
ITV values collaboration, so highlight your ability to work well in a team. Share experiences where you’ve successfully collaborated with others to solve problems or complete projects. This will show that you’re not just a lone wolf but a team player who can contribute positively to the workplace.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the Workplace Technology strategy or how the team measures success. It shows your genuine interest in the role and helps you assess if ITV is the right fit for you.
