At a Glance
- Tasks: Design and lead enterprise-scale ServiceNow TSOM solutions for IT Operations.
- Company: Join a forward-thinking tech company focused on innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a global environment.
- Why this job: Shape the future of IT operations with cutting-edge technology and impactful projects.
- Qualifications: Expertise in ServiceNow TSOM, ITOM architecture, and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced ServiceNow TSOM Architect to design and lead enterprise-scale Technology Service Operations Management (TSOM) solutions. The role involves architecting scalable IT Operations frameworks, implementing observability and AIOps capabilities, and driving operational excellence across hybrid and multi-cloud environments.
Responsibilities
- Design and implement end-to-end ServiceNow TSOM architecture aligned with enterprise IT Operations strategy.
- Lead large-scale TSOM deployments across hybrid, cloud, and on-premise environments.
- Architect solutions using:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps
- Define integration frameworks with monitoring and observability platforms.
- Ensure CMDB governance, data accuracy, and service mapping optimization.
- Implement AIOps-driven event correlation, anomaly detection, and operational automation.
- Establish governance standards, architectural best practices, and platform scalability measures.
- Collaborate with business stakeholders, IT leadership, and operations teams.
- Translate business requirements into scalable technical solutions.
- Support solution estimations, technical proposals, and pre-sales initiatives.
Qualifications
- Strong expertise in ServiceNow TSOM and ITOM architecture.
- Hands-on experience with:
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB
- Experience integrating monitoring tools such as:
- Splunk
- Dynatrace
- AppDynamics
- Azure Monitor
- AWS CloudWatch
- Strong understanding of AIOps and observability frameworks.
- Knowledge of hybrid cloud and enterprise infrastructure environments.
- Experience with ServiceNow governance and upgrade strategies.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 5+ years of hands-on ServiceNow ITOM/TSOM architecture experience.
Preferred
- Experience in enterprise digital transformation programs.
- Exposure to cloud-native observability platforms.
- Familiarity with Agile and ITIL frameworks.
- Pre-sales and solution consulting experience.
- Knowledge of automation and orchestration tools.
- Experience working within global enterprise environments.
ServiceNow TSOM Architect employer: ITTRP Pvt Ltd
Join a forward-thinking company that values innovation and excellence in the realm of IT Operations. As a ServiceNow TSOM Architect, you will thrive in a collaborative work culture that prioritises employee growth and development, offering opportunities to lead transformative projects across hybrid and multi-cloud environments. With a commitment to operational excellence and cutting-edge technology, this role provides a unique chance to make a significant impact while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow TSOM Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of landing that ServiceNow TSOM Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous TSOM projects. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss your experience with ITOM Discovery, AIOps, and cloud observability frameworks in detail.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace ServiceNow TSOM Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow TSOM Architect role. Highlight your relevant experience with ITOM and AIOps, and don’t forget to mention any large-scale deployments you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about TSOM and how your background makes you the perfect fit for our team. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just listing duties. Quantify your successes where possible—like improvements in operational efficiency or successful project completions. We appreciate numbers that tell a story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining StudySmarter!
How to prepare for a job interview at ITTRP Pvt Ltd
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in all aspects of ServiceNow TSOM and ITOM architecture. Brush up on your hands-on experience with Discovery, Service Mapping, and Event Management. Being able to discuss specific projects where you've implemented these solutions will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss real-world scenarios where you've tackled complex issues using AIOps and observability frameworks. Think about how you’ve approached operational challenges and be ready to explain your thought process and the outcomes.
✨Communicate Like a Pro
Since stakeholder management is key, practice articulating technical concepts in a way that non-technical stakeholders can understand. Use examples from your past experiences to demonstrate how you’ve successfully collaborated with different teams.
✨Be Ready for Technical Questions
Expect in-depth questions about integration frameworks and CMDB governance. Prepare to discuss your experience with monitoring tools like Splunk or Dynatrace, and how you’ve ensured data accuracy and service mapping optimisation in previous roles.
